Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
Location
Hours
Reviews
4.6
291 reviews
5 stars
229
4 stars
33
3 stars
8
2 stars
8
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and cheerful staff, highlighting their professionalism and ability to remember regular orders.
Drink Quality
While some customers enjoyed their drinks, others reported inconsistencies in drink preparation, with specific complaints about drinks not meeting Dutch Bros standards.
Speed of Service
Several reviews noted slow service at times, with some customers experiencing long wait times despite few cars in line.
Overall Experience
Most customers expressed a positive overall experience, frequently mentioning the enjoyable atmosphere and quality of coffee.
Training Issues
Some feedback indicated a need for better training among staff, particularly regarding drink preparation and customer service protocols.
- RSRichard ShieldsNov 25, 20255.0This is the best stand in the valley! Customer service is great. Wonderful staff. My drink is always made to perfection. I went to Tucson and discovered Dutch Brothers there. Asked them to make my drink. Got it. First thing that came to my mind was. They need to go to Jacksonville stand for training. . Keep up the fabulous work!!!
- CBCody BNov 22, 20251.0World’s slowest Dutch Bros. Always
- ASAnita SmithOct 25, 20251.0I order a Hot Chocolate Mac Mocha several different times to see if anything has changed for the better, because we live just north of this location. I always received a sweet warm milk drink..not even chocolate. These young people are great..but have not been trained correctly to mix the drinks to Dutch Bros standards. I have contacted them..but no changes over time of the drink l enjoy. When l go to Central Point Front Street Dutch Bros l receive a nice Hot Blended MOCHA drink, wonderful. No matter who is there mixing them. I would like to be able to just go down the street near my home to enjoy a nice blended CHOCOLATE MOCHA.
- CAChristopher AcostaOct 22, 20255.03 young ladies working there this am. Wife and I ordered 10 coffees and service was awesome and ladies all had smiles at 0650am, great job ladies !! Be back!
- NONikki OliverSep 17, 20255.0West main dutch bros is the best! I go there everyday and have been for several years. They are all super nice and know my name and drinks! They take the time to get to know you but aren't rude and don't make customers wait because they are talking to someone for a long time like a lot of other stands I've been to. They've always been super respectful, professional and kind. I've never had a bad experience at the west main stand. And it's very very rare that my drink isn't perfect! I would recommend this stand over all other stands and I've been to a lot of different stands! Then I found west main and found my stand! Lilly is an amazing person! They all are, but Lilly and andrea and Annalise are my 3 favorites!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What types of drinks does Dutch Bros Coffee offer?
Dutch Bros Coffee offers a variety of drinks including killer coffees, epic drinks like mochas, lattes, breves, and caffeine-free options such as Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
Does Dutch Bros Coffee offer sugar-free flavor options?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
What are the business hours of Dutch Bros Coffee at 2809 W Main ST, Medford?
The shop is open Monday through Thursday and Sunday from 5:00 AM to 10:00 PM, and on Friday and Saturday from 5:00 AM to 11:00 PM.
Can I place a drink order over the phone at Dutch Bros Coffee?
No, Dutch Bros does not take orders over the phone but encourages customers to visit in person for the best experience and quick service.
What payment methods are accepted at Dutch Bros Coffee?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Some locations may accept personal checks—please check with your local shop.
Is delivery available from Dutch Bros Coffee?
Dutch Bros Coffee itself does not offer delivery, but third-party businesses may provide delivery services.
Are there any nearby places I can visit along with Dutch Bros Coffee on W Main Street in Medford?
Nearby places include El Patron Bar & Grill, a Mexican restaurant, and Original Roadhouse Grill, an American steakhouse and barbecue restaurant, which are great dining options to visit before or after your coffee stop.
Is there a nearby elementary school close to Dutch Bros Coffee where families might stop for a treat?
Yes, Oak Grove Elementary School is located nearby, making Dutch Bros a convenient stop for families and staff looking for coffee or kids drinks.
What pet service locations are near Dutch Bros Coffee in Medford?
Nearby pet-related services include Complete Pet Grooming, Foxy Paws Pet Salon, and House of Paws, providing grooming and pet care facilities close to Dutch Bros Coffee for pet owners.
How can I earn rewards and get a free drink on my birthday at Dutch Bros Coffee?
Download the Dutch Bros app to collect points with every purchase and receive a free drink reward on your birthday through the app.