Dairy Queen Grill & Chill

3.2
586 reviews
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Business Details

1960 W Main St, Medford, OR
97501-2204, United States
(541) 773-2663
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1960 W Main St, Medford, OR
97501-2204, United States

Hours

Reviews

3.2
586 reviews
5 stars
186
4 stars
100
3 stars
83
2 stars
77
1 star
140

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction.

Customer Service

A significant number of customers experienced rude or inattentive service from staff, particularly in the drive-thru.

Pricing Concerns

Customers expressed frustration over high prices relative to the quality and portion sizes of the food.

Positive Experiences

Despite the negative feedback, some customers praised specific items like ice cream and the friendliness of certain staff members.
  • HB
    Hunter Bybee
    Nov 14, 2025
    1.0
    Such a bummer of a place nowadays, I’ve been going to this location since I was a kid because it’s close by, and within the past few months it’s really gone down, I JUST got back from a place, wanted to suprise my family with some ice cream, and the lady who took my order had a horrible attitude, I myself work in fast food, so I know they may have just gotten a rush, or she may be having a bad day, so I pull up to the window, and they are all quiet, rude, and very very impolite, someone clearly isn’t training them in costumer skills. The lady who handed my my cone, which was diffrent from the one taking my order, didn’t say a word to me, so I tried to be nice and say “Oh thank you” and she completely ignored me, but I know she heard me, she was staring in my eyes, I don’t know if they simply don’t want to be there, or are having a rough time, but management needs to evaluate, my orders are also wrong 9/10, not today though luckily
  • MM
    Mia “mimi”
    Oct 9, 2025
    2.0
    everytime i go here they always mess up my order somehow also the prices aren’t worth it at all 12$ for a hamburger that doesn’t even taste decent.
  • LS
    Lynne' Spencer
    Oct 3, 2025
    5.0
    You can't go wrong it's dairy Queen excellent food excellent service excellent atmosphere and very clean bathroom 😄👍🏻😁❤️🇺🇸
  • AS
    Amy Schramm
    Sep 18, 2025
    1.0
    Never will go here again. I asked for Pretzels that comes with the quiznol cheese and I did not get them at all. I got my sandwich and fries. I did not get my Receipt.
  • KL
    Kristy Larson
    Aug 29, 2025
    1.0
    I’ve been there 12 times in the last month and a 10/12 they messed up my order. In drive thru and on DoorDash! To something I’m allergic to! Tonight we asked to remake the burgers, they gave us the same burgers back!! 🤬 unless they remade them and made the mistake again: our mistake was trusting them the second time and not checking. Also it was wet at bottom of bag. We were very kind to them. It’s upsetting that they can’t do basic things.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Medford, OR?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com for cakes and ice cream treats.