Dairy Queen Grill & Chill

3.2
588 reviews
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Business Details

1960 W Main St, Medford, OR
97501-2204, United States
(541) 773-2663
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1960 W Main St, Medford, OR
97501-2204, United States

Hours

Reviews

3.2
588 reviews
5 stars
186
4 stars
100
3 stars
84
2 stars
78
1 star
140

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude or inattentive during interactions.

Food Quality

Several customers expressed dissatisfaction with the quality of food, noting issues like cold items, stale buns, and overall poor preparation.

Pricing Concerns

Customers mentioned that prices are high relative to the quality of food received, leading to a perception of poor value.

Positive Experiences

Despite the negative feedback, some customers praised specific items like Blizzards and noted friendly staff on occasion.
  • AM
    angela murray
    Jan 3, 2026
    2.0
    I ordered an original chicken strip sandwich combo, waited 6-7 minutes in the drive thru for them to give me no receipt and my sandwich had way too much mayo, they skipped the tomato and gave me soggy lettuce. YUCK! It didnt taste cooked to order.Never gave me the ranch cup I asked for and probably paid for. Their food is less then mid, wont be going back anytime soon. The cashier was nice but she had no customer service skills and very soft spoken to where I couldn't hear her. Everytime I go to this location I regret it.
  • HB
    Hunter Bybee
    Nov 14, 2025
    1.0
    Such a bummer of a place nowadays, I’ve been going to this location since I was a kid because it’s close by, and within the past few months it’s really gone down, I JUST got back from a place, wanted to suprise my family with some ice cream, and the lady who took my order had a horrible attitude, I myself work in fast food, so I know they may have just gotten a rush, or she may be having a bad day, so I pull up to the window, and they are all quiet, rude, and very very impolite, someone clearly isn’t training them in costumer skills. The lady who handed my my cone, which was diffrent from the one taking my order, didn’t say a word to me, so I tried to be nice and say “Oh thank you” and she completely ignored me, but I know she heard me, she was staring in my eyes, I don’t know if they simply don’t want to be there, or are having a rough time, but management needs to evaluate, my orders are also wrong 9/10, not today though luckily
  • MM
    Mia “mimi”
    Oct 9, 2025
    2.0
    everytime i go here they always mess up my order somehow also the prices aren’t worth it at all 12$ for a hamburger that doesn’t even taste decent.
  • LS
    Lynne' Spencer
    Oct 3, 2025
    5.0
    You can't go wrong it's dairy Queen excellent food excellent service excellent atmosphere and very clean bathroom 😄👍🏻😁❤️🇺🇸
  • AS
    Amy Schramm
    Sep 18, 2025
    1.0
    Never will go here again. I asked for Pretzels that comes with the quiznol cheese and I did not get them at all. I got my sandwich and fries. I did not get my Receipt.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Medford, OR?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com for cakes and ice cream treats.