Brand Certified
Dairy Queen Grill & Chill
3.2(592 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
1960 W Main St, Medford, OR
97501-2204, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(541) 773-2663
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.2
592 reviews
5 stars
188
4 stars
100
3 stars
84
2 stars
80
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and inattentive staff, with many customers experiencing poor customer service and order accuracy.
Food Quality
Many customers reported cold, stale, or improperly prepared food, leading to dissatisfaction with their meals.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food.
Pricing Concerns
Customers expressed frustration over high prices relative to the quality of food received, with some feeling that the value was not worth it.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items like ice cream and blizzards.
- AMArlandis MayfieldFeb 13, 20265.0Always fresh great customer service.
- TSTiffany SheanJan 18, 20262.0This store has different prices then the other one. Also different than stated online. The employees are not very friendly. The food was cold, and over saused. The inside menu inside doesn't match the online menu. I am smart enough to make sure I looked up the correct menu by location.
- PIPaul Simmons (Islandboy)Jan 14, 20262.0Young staff more concerned with chatting with each other than making customers first .. food quality has gone way down
- AMangela murrayJan 3, 20262.0I ordered an original chicken strip sandwich combo, waited 6-7 minutes in the drive thru for them to give me no receipt and my sandwich had way too much mayo, they skipped the tomato and gave me soggy lettuce. YUCK! It didnt taste cooked to order.Never gave me the ranch cup I asked for and probably paid for. Their food is less then mid, wont be going back anytime soon. The cashier was nice but she had no customer service skills and very soft spoken to where I couldn't hear her. Everytime I go to this location I regret it.
- HBHunter BybeeNov 14, 20251.0Such a bummer of a place nowadays, I’ve been going to this location since I was a kid because it’s close by, and within the past few months it’s really gone down, I JUST got back from a place, wanted to suprise my family with some ice cream, and the lady who took my order had a horrible attitude, I myself work in fast food, so I know they may have just gotten a rush, or she may be having a bad day, so I pull up to the window, and they are all quiet, rude, and very very impolite, someone clearly isn’t training them in costumer skills. The lady who handed my my cone, which was diffrent from the one taking my order, didn’t say a word to me, so I tried to be nice and say “Oh thank you” and she completely ignored me, but I know she heard me, she was staring in my eyes, I don’t know if they simply don’t want to be there, or are having a rough time, but management needs to evaluate, my orders are also wrong 9/10, not today though luckily
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Medford, OR?
Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com for cakes and ice cream treats.
Is Dairy Queen Grill & Chill in Medford family-friendly and accessible?
Yes, the location is family-friendly and provides booster seats, high chairs, wheelchair accessibility, and outdoor seating.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this Dairy Queen location offers a drive-thru for convenient ordering.
Can I order online and get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their website and enjoy exclusive mobile deals by downloading the Dairy Queen app.
What is the address and phone number for Dairy Queen Grill & Chill in Medford?
The address is 1960 W Main St, Medford, OR 97501-2204, US. The main phone number is +1 541-773-2663.
What nearby restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include Tacos De Volada (Mexican), Sweet Tea Express (barbecue and burgers), and G's Bento (Hawaiian cuisine).
Are there any local shops or services near Dairy Queen Grill & Chill for additional convenience?
Yes, nearby you can find Metro by T-Mobile for mobile phones, West Main Liquor for beverages, and Jazmeen Jewelry for fashion accessories.
How can I use nearby transit or other points of interest to reach Dairy Queen Grill & Chill?
You can visit nearby popular spots such as La Placita shopping center and The Exchange Network ATM, which help orient you when navigating to Dairy Queen at 1960 W Main St.
What social media channels can I follow to get updates from Dairy Queen Grill & Chill?
You can follow Dairy Queen on Twitter @DairyQueen and check their Facebook page at https://www.facebook.com/dairyqueen/ for updates and specials.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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