Feedback on customer service is mixed; while some customers praised the friendly staff, others reported rude interactions and poor management responses.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like overcooked items, incorrect orders, and inconsistent portion sizes.
Cleanliness
The location is generally noted for being clean, with specific mentions of well-maintained restrooms.
Order Accuracy
Numerous reviews highlighted frequent mistakes with orders, leading to frustration among customers.
Value for Money
Some customers feel that the prices do not match the quality of food received, while others appreciate the meal deals offered.
CN
Carla Nelson
5 days ago
5.0
Great ice cream
TJ
Tony Johnson
Dec 16, 2025
1.0
False Advertisement on Value Menu. It is not served all day long..Employees all grouped together at the counter talking.
GM
Gracie Murray
Nov 9, 2025
2.0
Every time I’ve gone to this location for a blizzard, its all wrong. Tonight, I order a Choco Dipped Strawberry blizzard; emphasis on STRAWBERRY. The thing had zero strawberry in it, and about half cup of chocolate chunks in it. It was nauseating. I cant imagine who in their right mind would hand that to a paying customer. Forget it not being what I ordered, who puts that much chocolate in ice cream? Disgraceful.
QB
Queen of the Bored
Nov 7, 2025
1.0
Awful, expensive burgers.
DF
Damaris Fish
Oct 31, 2025
5.0
Ask for the basket of fries. If that DQ does it - great deal! Thank you ;-d
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill serves classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
What are the opening hours of Dairy Queen Grill & Chill in Medford, OR?
The restaurant is open Monday to Thursday and Sunday from 10:00 AM to 9:00 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM. Holiday hours may vary.
Does Dairy Queen Grill & Chill in Medford offer drive-thru service?
Yes, this location offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant is family-friendly, welcomes children, and provides booster seats and high chairs.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place your order online for pickup through their official website.
Does this Dairy Queen location offer WiFi?
Yes, free WiFi is available for customers at this location.
Are there outdoor seating options available at Dairy Queen Grill & Chill in Medford?
Yes, the restaurant has outdoor seating available for guests.
Which nearby places can I visit before or after dining at Dairy Queen Grill & Chill on Morrow Road?
Nearby you can visit The Human Bean coffee shop, Taco Delite Mexican restaurant, and Elmer's Restaurant for additional dining options or coffee.
Are there any hotels close to Dairy Queen Grill & Chill in Medford for travelers?
Yes, nearby hotels include Hampton Inn Medford, Hampton by Hilton, and Quality Inn And Suites Airport, providing convenient accommodations for visitors.
Can customers easily find Dairy Queen Grill & Chill from nearby transit or popular local spots in Medford?
Yes, Dairy Queen Grill & Chill is located near Taco Delite and The Human Bean, well-known local eateries that can help orient customers. Additionally, FedEx Office Print & Ship Center is nearby for mailing or printing needs during your visit.