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Brand Certified

Chipotle Mexican Grill

3.1
(406 reviews)

Business Details

60 Rossanley Dr, Medford, OR
97501, United States
(458) 225-7079

About

Mexican Restaurant
Chipotle North Medford RELO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
60 Rossanley Dr, Medford, OR
97501, United States

Hours

Reviews

3.1
406 reviews
5 stars
139
4 stars
54
3 stars
36
2 stars
49
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about small portions, inconsistent quality, and unsanitary conditions.

Cleanliness

Multiple reviews highlighted filthy conditions in the restaurant, including dirty tables and overflowing trash.

Staff Attitude

Many customers noted that staff appeared unhappy and unmotivated, impacting the overall dining experience.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, particularly with online orders.
  • KC
    Keegan Collins
    Feb 5, 2026
    1.0
    Blonde kid in the front absolutely sucked, he was very rude, mumbled at you and barely gives you anything when you order. Was forced to order double protein because he gave me maybe 5 pieces of steak. Absolute horrible experience for what I paid.
  • NA
    Nathaniel Abel
    Feb 1, 2026
    1.0
    Food was good, was made really slow tho, nobody seemed happy, no smiles, they all seemed like the life had been sucked out of them. Definitely feel the hiring process should be more thorough searching for people that enjoy customer service and working with the public. Place needs some energy, it would drastically change the experience so the service matched the food quality.
  • MH
    Morgan Hackworth
    Jan 31, 2026
    1.0
    The last few times I’ve come to this Chipotle especially last night the experience has been awful. They were fully staffed, yet the portions were embarrassingly small. I asked for nearly everything that comes in a bowl and still ended up with what looked like half a bowl. When I politely asked for more rice and cheese (not extra meat, just basics), I was told they’d have to “double it” and charge me extra despite the fact that they barely gave me half scoops of meat, salsa, and other toppings to begin with. The result was a skimpy bowl that cost way more than it should have. On top of that, the staff was rude and dismissive when I asked for more, as if I was doing something wrong by expecting a reasonable portion for the price. Paying premium prices for pitiful portions and attitude is unacceptable. Overpriced, underfilled, and poor customer service. I won’t be back.
  • CH
    Chelsie H
    Jan 23, 2026
    1.0
    Every single time we go there they “give out food to somebody else on mistake” This last time it was a whole family meal, I placed the order at 7pm for 8pm. We got there at 8:15 and they did not have it ready and told me I was in the wrong location. Nope , they gave it to someone else. How do you accidentally give that much food away? It’s every single time they forget bags, give the wrong food. At least they were kind today, no eye rolling and spoke kindly. I go here about three times a month. In the past year I have maybe had 3 good experiences. I am kind and patient but how in the world can this place still be in business. Who is managing this place? How can they let this go on so long? They must know there is a problem.
  • JG
    J G
    Jan 10, 2026
    1.0
    Filthy!!!!! Absolutely dirty in the kitchen and on the line. Every single employee wasn’t friendly and didn’t want to be working that day. I’ll never go back it was so dirty!

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