McDonald's

3.6
1711 reviews
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Business Details

28 NE Oak St, Madras, OR
97741, United States
(541) 475-3580
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
28 NE Oak St, Madras, OR
97741, United States

Hours

Reviews

3.6
1,711 reviews
5 stars
615
4 stars
407
3 stars
333
2 stars
138
1 star
218

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold or stale items and incorrect orders.

Customer Service

Mixed reviews on customer service; while some praised friendly staff, many noted rudeness and unprofessional behavior from management.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in bathrooms and dining areas.

Order Accuracy

Numerous customers experienced problems with order accuracy, often receiving incorrect items or missing components.

Service Speed

While some customers appreciated quick service, others reported long wait times and inefficiencies, especially with mobile orders.
  • CP
    Cory Phifer
    Jan 4, 2026
    1.0
    Food is assembled poorly and rarely warm. They force you to pull forward in the drive thru just to meet timing quotas and then they forget to bring you your food. Worst McDonald's I've ever been to.
  • DK
    Dave K
    Jan 2, 2026
    4.0
    It’s McDonalds, new location, clean, friendly staff, but they still get your order wrong from time to time.
  • AB
    Aaliyah Boomer
    Dec 31, 2025
    2.0
    This McDonald’s is the most inconsistent McDonald’s you’ll ever go to. Sometimes you’ll go and service will be quick, nice, and your food is amazing. Other times you’ll wait 20 minutes for food and it will be wrong and cold.
  • KH
    Kim Haney
    Dec 14, 2025
    2.0
    I ordered the seasonal peppermint hot chocolate. Boy what a disappointment that was. A lot of milk or water but no chocolate or peppermint taste at all. Do better please.
  • JJ
    Jon
    Dec 10, 2025
    1.0
    Young lady at register didnt get the chance to get her name is very nice to my family and I. She was professional and any mistakes on the order she acted professional to the mistakes and fix them. Her General Manager on the other hand didnt take the mistakes so kindly and professionally. I overheard her raising her voice and at times raising her voice to customers when they asked for the item in a normal tone. Food is good though but the customer service is always a situation at this restaurant.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Madras, OR?

McDonald's in Madras, OR is open daily from 5:00 AM to 10:00 PM for dine-in service.

When is the drive-through service available at this McDonald's?

The drive-through is open every day from 5:00 AM until midnight (12:00 AM).