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Dairy Queen Grill & Chill

3.8
(744 reviews)

Business Details

483 SE 5th St, Madras, OR
97741-1502, United States
(541) 475-2337
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
483 SE 5th St, Madras, OR
97741-1502, United States

Hours

Reviews

3.8
744 reviews
5 stars
320
4 stars
189
3 stars
110
2 stars
41
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, soggy, or incorrect items.

Cleanliness

The dining area and restrooms were frequently described as dirty and unsanitary.

Temperature Control

Customers noted uncomfortable temperatures inside the restaurant, often too hot or too cold.

Positive Experiences

Some customers enjoyed the ice cream and expressed appreciation for specific employees.
  • JO
    Jeannette Otnes
    4 days ago
    4.0
    The dining area was really cold, we chose to eat in our car.
  • KT
    Katherine Thielke
    Feb 22, 2026
    1.0
    Employees need to actually look at what there doing I went to get a garlic parm chicken strips basket After i already drive off I find out I don't have a fork only 2 knifes and I don't have the toast my basket should have. Won't be back I'm not paying for food I'm not getting!
  • MG
    Mike Guerassio
    Feb 13, 2026
    5.0
    We love this dairy Queen! We pick up food and drive to Billy Chinook and eat it. Good times!
  • WD
    william davis
    Feb 5, 2026
    1.0
    Well I must admit I go to Dairy Queen a lot but this one in madras, first off I’ve never ordered a double flamethrower and especially at over 8 bucks for just the sandwich but they said I did order a single, then we said a classic double cheeseburger and got a single and with not a single customer there but us we waited over 30 minutes for these two sandwiches, unfortunately we didn’t listen to everyone else in our small town about not going to this particular DQ, seems with a serious problem ever keeping anyone in there location as employees to help the customers maybe it’s time for DQ to evaluate exactly what is the issue with store, they have an extremely terrible reputation at our church and with all friends and family and have for years
  • VG
    victoria godines
    Jan 16, 2026
    1.0
    I ordered my food I was missing gravy and said order I came back 5 minutes later than drive-thru got ignored went to the window they see me got ignored again called dairy Queen asked if they had gravy they said they were out for the night. Shitty experience could've had better courtesy

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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