Chipotle Kruse Way is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported poor service, including unhelpful staff, long wait times, and lack of acknowledgment during ordering.
Food Quality
Many reviews highlighted issues with food quality, including cold, bland meals, undercooked ingredients, and inconsistent portion sizes.
Cleanliness
Numerous customers noted that the restaurant was dirty, with overflowing trash, unclean tables, and a general lack of upkeep.
Ingredient Availability
Customers consistently mentioned that the location was often out of key ingredients, leading to dissatisfaction with their orders.
SK
Scott Kumbalek
Dec 18, 2025
2.0
I also had a poor experience… all my life I loved Chipotle until I experienced this restaurant— not being greeted, mostly out of the selections I wanted, it was a terrible experience that I never expected from a Chipotle restaurant. This will be the last time I visit this restaurant.
SM
Sean McGlinn
Dec 17, 2025
1.0
The staff doesn’t listen to any of the requests that you make. We could extra sour cream in my bowl when I’m standing in line, the only fix to doing my full wrong was to go back in line and they still made me pay for the burritos. Strongly recommend going somewhere else..
BN
Blake Norman
Dec 5, 2025
1.0
I stopped in shortly before closing and noticed several employees were busy with various tasks and conversations, and no one was at the counter when I arrived. After waiting for a little over two minutes without being acknowledged, I decided to leave. I wasn’t sure whether they were still taking orders, but I wasn’t able to place mine.
PS
Payson Siegel
Dec 5, 2025
1.0
Workers have a poor attitude and the portions are terrible. Used to love this place but it’s clearly going down hill.
JM
Julia Montoya
Dec 3, 2025
4.0
We stopped in here to pick up something for my niece to have for dinner