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Brand Certified

Chipotle Mexican Grill

3.7
(858 reviews)

About

Mexican Restaurant
Chipotle Kruse Way is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8 Centerpointe Dr, Lake Oswego, OR
97035, United States

Hours

Reviews

3.7
858 reviews
5 stars
379
4 stars
200
3 stars
80
2 stars
46
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including unenthusiastic staff, long wait times, and lack of acknowledgment from employees.

Portion Sizes

Numerous reviews mentioned small portion sizes, with customers feeling they received less than expected for the price.

Ingredient Availability

Frequent complaints about being out of key ingredients, such as rice, guacamole, and various meats, especially during peak hours.

Cleanliness

Several customers noted that the restaurant was dirty, with overflowing trash and unclean tables.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality, including over-salted dishes and undercooked ingredients.
  • KH
    kristoferhorning horning
    Feb 23, 2026
    3.0
    they don't know the difference between a toping and a side. 4.75$ for topping of guacamole. not a side of it XD. they love to use surprise mechanics with prices. also they kind of rush you out the door. take your time theirs literally two people in line. I don't understand why they cant just be honest.
  • RJ
    Richard Ji
    Feb 22, 2026
    1.0
    Employees were slow moving and unenthusiastic, small portions for cost and “ran out” of vinaigrette not even 3 hours after opening.
  • JJ
    Jason Jenisch
    Feb 11, 2026
    1.0
    Ordered double chicken and weighed it. Got 4.5 ounces instead of 8. The short manager said she wouldn’t fill the chicken cup I ordered and would only do “one scoop.” The new guy there was like “dang that’s nothing” as well 😂 Easily combined them into one
  • JS
    Jocelyn Stuart
    Feb 7, 2026
    3.0
    I usually enjoy Chipotle, but tonight was really disappointing. The amount of salt in the food was overwhelming and made it hard to eat. It tasted like everything had been heavily over-salted, which ruined the meal.
  • CH
    Cherra Hardy
    Jan 21, 2026
    1.0
    The menu states sofritos salad is 9.65 . I was over charged for my salad according to the menu price. The cashier was rude in nature . Appeared very unfriendly. . It is absolutely not necessary to constantly over charge vegans. It is unethical that vegans are charged extra because they are vegan. the attitude that comes from employees when they find out you do not eat animal products is even worse. Very bad experience. Sofritos is a veggie product so it should not cost more. I think it is unethical to charge more for it then animal.products. because animal.products actually cost more to transport to the restaurant and the overall prpcess costs more and add that to the cost on the environment due to the fact that animals.do NOT willingly give their lives for people to eat them . . The animals are forced to give their lives so people can eat them and or bamboozeled into it by animal.welfare workers. . I think the restaurant employees have what is called cognitive distanence to the fact that animals are forced/ and bamboozled and perhaps deep down inside deep and suppressed they have guilt feelings that have not been addressed . Perhaps over charging vegans is also societies way to threaten the humans that are vegan..Over charging vegans is unethical. I ordered a small bag of chips amd a very small container of half filled chimichurri. The total should have been no more then approx 12 -13dollars. 1 dollars chimichurri. 1.90 chips and 9.65 salad. I was charged almost 16 dollars. Larger meals.with alot of meat from other customers were being charged less. There is not option to tip when paid by card i paid by card. .i did not ask for your help in your website ans i will not visit your website after my experience. I will not allow you to bamboozled me..I asked for good customer service when I went in for dinner and I got nothing of the sort. I take that seriously and don't want your "help" afterwards. I think your helpnat this point is a form ofbamboozeling.

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