Business Details
About
Mexican Restaurant
Chipotle Kruse Way is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
839 reviews
5 stars
377
4 stars
196
3 stars
77
2 stars
44
1 star
145
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions in the dining area.
Service Quality
Customers frequently reported poor service, including unhelpful staff, long wait times, and issues with order accuracy.
Food Quality
There were consistent complaints about food quality, including small portion sizes, lack of key ingredients, and instances of food being served cold or improperly cooked.
Management Issues
Reviews indicated a lack of effective management, with suggestions for better training and oversight of staff to improve operations.
Customer Experience
While some customers praised individual staff members for their friendliness, many expressed frustration with the overall experience, citing a decline in service and food quality.
- JPJeffrey Papen6 days ago5.0Fast service. Can’t ask for much more. Folks were all nice. It’s chipotle. You know what you’re getting.
- MHMilly HamiltonOct 24, 20251.0If I could give 0 stars I would. This location is absolutely horrendous! From staff-food quality to cleanliness it is below sub par. Staff is nothing but young highschool kids who good off and have no people skills. Food quality is awful all the time and cleanliness is just ewww. i have seen nothing but food and garbage on the floor in the back, i see food everywhere on the counters, i see rats in the evening time on the outside of the premises constantly dirty tables inside. I don't go to this location anymore after multiple attempts
- BBBottiaoOct 22, 20251.0they gave me half of a bowl, absolute joke of a location.
- DADustin AdamsOct 5, 20251.0I recently visited the Chipotle in Lake Oswego around 7:45–8:00 PM, several hours before closing. Unfortunately, the experience was disappointing from start to finish. They were out of most meat options, salsas, and chips. I ordered the carne asada, which was served cold and tasted bland. After just a few bites, I started feeling sick to my stomach. Despite the restaurant being nearly empty, the dining area was messy and none of the tables were clean. It was also clear that nothing had been restocked or maintained properly. The store felt neglected and poorly managed during what should be a slower time of day. This location clearly needs better oversight and attention to basic operations. I won’t be returning.
- KBKyle BuntjerOct 1, 20252.0Love chipotle and their food. Today I went to this one for whatever reason. Showed up 2 minutes after open, was told, "we open in one minute." Fine. I wait a few minutes before they tell me and the few others that had joined that it'd be another moment. Fine. The person who eventually got the line moving was pretty standoffish. The person who checked me out was wearing a literal dog collar.... tbh I expected a bit more out of lake oswego. The food was up to standard, at least
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill on Kruse Way serve?
Chipotle offers customizable Mexican-inspired dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill on Kruse Way?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle at 8 Centerpointe Dr offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill in Lake Oswego?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is the Chipotle Mexican Grill located in Lake Oswego?
The restaurant is located at 8 Centerpointe Dr, near Lake Oswego Grill in Clackamas, Lake Oswego, OR 97035.
What are some nearby places I can visit before or after dining at Chipotle on Kruse Way?
Nearby places include Oswego Grill for a steakhouse experience, Starbucks for coffee, and Woof Gang Bakery & Grooming for pet supplies and grooming.
Are there banking services near Chipotle Mexican Grill on Kruse Way?
Yes, First Citizens Bank is nearby for your banking and investment needs.
Can I find beauty and spa services close to Chipotle Kruse Way?
Yes, Nail Lounge and Glow PDX are nearby salons offering nail, hair removal, and spa services.
What payment methods and services does Chipotle Mexican Grill on Kruse Way accept?
They accept credit cards and offer services including online orders, catering, delivery, and gift cards.
How does Chipotle Mexican Grill contribute to sustainable and responsible food sourcing?
Chipotle uses only 53 real ingredients sourced from farms that follow humane and sustainable practices, emphasizing 'Food with Integrity' principles.