Dairy Queen Grill & Chill

3.4
592 reviews
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Business Details

2312 Island Ave, La Grande, OR
97850-3938, United States
(541) 963-0611
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
2312 Island Ave, La Grande, OR
97850-3938, United States

Hours

Reviews

3.4
592 reviews
5 stars
189
4 stars
147
3 stars
78
2 stars
51
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, leading to negative customer experiences.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, with complaints about portion sizes and missing items.

Cleanliness

While some customers noted cleanliness in dining areas, others pointed out issues with dirty floors and unsanitary conditions.

Long Wait Times

Several reviews mentioned excessively long wait times for orders, both in the drive-thru and inside the restaurant.

Inconsistent Experience

Customers experienced a wide range of service quality, with some praising quick service and good food, while others reported significant issues.
  • LW
    Laurie Wright
    Oct 20, 2025
    1.0
    I was eating in the lobby the li. Y to ight around closing, it seems the Sunday closing night crew likes to make fun of their drive through customers. Like ALL of them. I was mortified by the things I was hearing out of those kids mouths. The one at the windows acted so genuine until the mic was shut-off, or the window was closed. Needless to say, they will never see me as a customer again.
  • SP
    Star P
    Oct 16, 2025
    1.0
    Are you guys going out of business or something? Where’s the toppings in the blizzards? Last 3 times I came…. Almost no toppings.
  • KS
    Kyan Stellings
    Oct 10, 2025
    1.0
    Just got some fries and I got them tasting like they been sitting there for hours stale cold and just straight up disgusting.
  • JT
    johnny thomas
    Oct 10, 2025
    1.0
    My daughter came home from a volleyball game and before heading home stopped at this dairy queen. she says that she was locked in by a young female worker with dark hair and face piercings, she then got her food and asked for a drink carrier. when she asked for the drink carrier the young female worker was very disrespectful and even audibly voiced that she was bothered by my daughter asking for a drink carrier. My daughter also said that she asked to be let out and was yelled at. Both her and her friend said they felt disrespected and I understand working in fast food can be demanding but disrespecting 15 year old girls is not ok. She said the entire time she felt unwelcome and like she was imposing for coming to buy food from this establishment. I dont practice law but isn't it illegal to lock minors in an establishment?
  • LS
    Life with Spock
    Sep 14, 2025
    1.0
    Love to stop at DQ to use their Wi-Fi and treat myself to a Heath Blizzard. This is the first time I've been refused the password, the manager said it's for the employees only.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill in La Grande offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® treats.

What are the opening hours of Dairy Queen Grill & Chill on weekdays?

From Monday to Saturday, Dairy Queen Grill & Chill is open from 10:30 AM to 9:00 PM.