Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor and rude service, with several mentioning issues with order accuracy and staff behavior.
Order Accuracy
Numerous reviews highlighted problems with incorrect orders and missing items, leading to customer frustration.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with some reporting long wait times.
Food Quality
While some customers enjoyed the food, others noted issues with food temperature and preparation, including undercooked or over-seasoned items.
Cleanliness
The cleanliness of the establishment received mixed reviews, with some praising it while others reported unsanitary conditions in the bathrooms.
CM
Cathy mclain
Dec 31, 2025
1.0
I can’t believe a fish sandwich which costs as much as a cheeseburger now only gets a half slice of cheese instead of a whole slice. It’s not even real cheese and they are trying to save money a half slice at a time. I’m through with Mac Donald’s so freaking cheap
JS
joel sloper
Dec 26, 2025
1.0
Horrible bad customer service even my cheeseburger was just that meat and cheese nothing else,employees need to learn please thank you and sorry!
LK
Lisa Kannier
Dec 24, 2025
1.0
The lady who took my order was extremely rude and didn’t even take my order. I asked for a sweet tea and 10 piece and she charged me for both but only gave me the tea. When I showed her the receipt and asked for my food she rolled her eyes and said there was “nothing she could do”. Like what do you mean. This is just ridiculous. This McDonald’s has been one of my worst experiences.
RR
RPM
Dec 3, 2025
1.0
YOU DID NOT EVEN READ MY REVIEW? IF YOU DID YOU WOULD HAVE NOT RESPONDED IN THE WAY YOU DID.
Went through the drive-through ordered a basic value meal drink was only filled up 3/4 of the way ask them to fill it up all the way they said the machine was automated and they couldn’t fill it up anymore. Then ended up driving away about 5 miles and found out by a large fries was only filled halfway drive back to McDonald’s. Literally had an employee saying it’s that guy again being very rude to me through the process of getting a full fries. If I’m going to spend money, I expect to get my full values worth not 3/4 of it. Please don’t just respond with use this link it doesn’t accomplish anything. Have the franchise owner actually reach out to me that’s the way you properly resolved issues.
LH
Lucy Hiltz
Nov 30, 2025
1.0
I know it’s McDonald’s and you really can’t expect much but the fact that I have spent enough money here to have points for free food should be enough reason to have actual help from an employee. The fact that I claimed my rewards in restaurant but then couldn’t actually get my order, is quite stupid. They have signs saying to use their little kiosk because the employees don’t wanna have to take your order, I’m also on my lunch so I thought it would be a fast option, But after I entered my code to redeem my free food, the kiosk wouldn’t process it…. I brought it to an employees attention And she’s telling me to try all these things that I already know will not work like “use a different kiosk, let’s try at the counter” because once you redeem your points on the app, those points are gone and you can’t even get another code to redeem other points for 15 minutes and I had to explain that to the employee. I was simply asking if they can override it or if they can give me my points back but they just stare at you you’re the idiot. I literally had to tell her she didn’t understand what I was talking about and that i would no longer like to order food because it took me my entire lunch break to explain this lady’s job to her.