Many customers reported issues with incorrect orders and missing items, indicating a consistent problem with order accuracy.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others noted rude behavior and poor service.
Food Quality
Food quality varied significantly, with complaints about cold items, stale fries, and inconsistent preparation, although some customers enjoyed the food.
Drive-Thru Experience
The drive-thru was noted as slow and difficult to navigate, with complaints about the layout and long wait times.
Tipping Policy
Several customers expressed discomfort with being prompted to tip at a fast food establishment, feeling it was inappropriate.
CV
Cyrus Victor
Dec 10, 2025
5.0
Fast and friendly and always great food and sweet treats
AP
Angelique Pruitt
Dec 9, 2025
1.0
I went through for lunch. Food was cold. Got the two for 6. Chicken strips with gravy and fries. The strips were warm. But cold fries and cold gravy. The Latino girl at the window was not friendly at all. Shut the window before I could ask for some salt and pepper. Due to me using Apple Pay she rolled her eyes at me. I’m sorry.
GG
GamingWithPie
Oct 14, 2025
5.0
Good food, fast service. The app accidentally made an in store pickup order once and they let me pick up through drivethrough still. Only complaint is the drive through ends right at the intersection and turning left onto the road is near impossible most times of day, so you gotta turn right and loop the block. But worth it for good cheap food.
IM
Independent Musician
Sep 13, 2025
4.0
Its Dairy Queen.
EK
Ellen King
Aug 22, 2025
1.0
Ordered a hot fudge sunday, got chocolate syrup. I did enquire about it and was told, "that is hot fudge!" with a nasty attitude. Toss it in the trash and left.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill family-friendly?
Yes, the location is family-friendly and welcomes children, with amenities like high chairs and seating available.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location has a drive-thru facility for convenient ordering and pickup.
Can I order online from Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their official Dairy Queen ordering website.
Are there restroom and wheelchair accessible facilities at this Dairy Queen?
Yes, restrooms are available and the location is wheelchair accessible.
On which holidays is Dairy Queen Grill & Chill closed?
This Dairy Queen will be closed on November 27, 2025, and December 25, 2025.
What nearby fast food restaurants can I visit or compare with Dairy Queen Grill & Chill?
Nearby fast food options include McDonald's and Subway, which makes this area convenient for different dining preferences.
Are there any nearby grocery or convenience stores close to Dairy Queen Grill & Chill?
Yes, United Grocery and Dari Mart are nearby, useful for picking up groceries or snacks before or after visiting Dairy Queen.
What local services and amenities are available near Dairy Queen Grill & Chill?
Nearby services include Citizens Bank for financial needs, Jonathan G. Foshay dental services, and multiple gas stations like Chevron and Mobil for fuel and convenience items.