Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty floors and restrooms.
Order Accuracy
Customers frequently reported incorrect orders and missing items, indicating a significant issue with order fulfillment.
Customer Service
While some staff were praised for their friendliness, many reviews noted rude service and a lack of attention to customer needs.
Food Quality
The quality of food was inconsistent, with complaints about cold items, missing ingredients, and overall poor preparation.
Service Speed
Customers experienced long wait times, both in-store and drive-thru, often leading to frustration.