Sonic Drive-In

Reviews

• AP

  A P

  2 days ago
  1.0
  Service was horrible, pulled up and two workers were outside vaping. Pulled into the stall & hit the button. Waited for a few minutes before turning around to see the workers still outside vaping. The timer ran out on the button because it prompted me to hit it again. This continued for 10 minutes before I pulled up to the drive thru window. When I expressed I had been waiting for ten minutes I was told to “lose my attitude” luckily I recorded the entire interaction. “Susie” was also very rude and aggressive then refused service to me because I called them out about prioritizing vaping over work. I left & called corporate. Luckily I recorded them. Absolutely unacceptable and I’m flat out disgusted.
• MM

  MegaB

  Dec 31, 2025
  2.0
  I'd never eaten here before and when I pulled up I needed to use the bathroom. I am older and handicapped. I did not realize that there was not inside dining and I entered a door and was met with hostility because I should not have been in that door even though it did not say employees only and it was clear and looked like a door I could enter. I doubt I will be back here again
• KZ

  K Zap

  Dec 19, 2025
  1.0
  I've been coming here getting milkshakes for a senior care living place that I bring them to and share with the elderly . I use a drive through and today was a real different experience. A young man's voice came through the drive through order. And I said, Merry Christmas, how was your day? He said, thank you for asking then I asked him if I could have 2 milkshakes and split them 4 ways and smaller cups because elderly people can't drink the whole thing and I would be willing to pay for the extra cups and cherries and whipped cream on top. He said, hang on came back and told me I can't do that, so I asked him if he would sell me some empty cups so I could split them myself. He said, I can give you one end of conversations. I drive up, he hands me, spoon straws, and then the first milkshake, which has ice cream all over it, so I hand it back to him and ask if he could wipe it off, he has an attitude slams the Little windows,. Then returns proceeds to slam a little windows again and gets the remainder of my order.Hands me another shake.I ask him for a carrier case for the milkshakes , and he just looks at me like I am the most inconsiderate person in the world, slams the window again. Now I've been in the customer service for decades, was a waiter, and know this will not end well when you bring this kind of attitude to your customers. If you come to work with attitude, you learn to smile through it in this industry. Also if you continue to treat people this way, your not going to get very far in life. This young man needs a retrain PERIOD!!! MANAGERS need to know what's going on here. Thanks 😊
• VP

  vy pham

  Dec 10, 2025
  1.0
  I don't understand why they have to be so sus here when it comes to payments. I handed them my card to pay and the worker completely walked away from the window with my card. When he came back he claimed that their card reader doesn't work with my specific card. I didn't understand cause he could've just tapped it and called it a day.
• MQ

  Minh Quan

  Nov 24, 2025
  1.0
  Never coming back to this Sonic. Came through the drive-thru and the employee was rude. Previously was missing tenders for my son's kids meal. So ordered tenders as a replacement (called talked to Suzie) and more food "cheeseburger" and a drink. Employee said "what do I want!" after I mentioned I missed tenders and wanted it to be replaced. Get to window and I asked him what was up with his attitude. He responded with I don't have an attitude, I didn't previously mess up your order, I'm here to just get you in and out. OK fine, was so done with this employee. Get home and I get a cheeseburger stuffed with Jalepenos. Didn't ask for Jalepenos. I guess you didn't mess up the previous order but it looks like you intentionally added Jalepenos on this one. Absolutely ridiculous!!!