Papa Johns Pizza

Reviews

• SK

  Sean K

  Nov 19, 2025
  2.0
  📝 Evaluation of Food Quality and Service Standards ​This establishment's current offerings present an opportunity for significant quality improvement in core menu items. ​🍗 Assessment of Wing Quality ​The current preparation of the chicken wings is substandard. The breading was reported as soggy, suggesting an issue with either the cooking method or the quality of the ingredients used. The quality was comparable to a low-tier, mass-produced, frozen product. ​Recommendation: A complete rework of the wing recipe and preparation process is necessary to achieve a crispy exterior and a moist, juicy interior. Sourcing higher-quality ingredients should be prioritized. ​🍕 Assessment of Pizza Quality ​The pizza's foundation—the crust—is a significant area for enhancement. It was characterized as having a rubbery texture and a generic breading profile. ​Recommendation: Focus on developing a signature crust with a superior flavor and texture. This requires evaluating both the dough recipe and baking techniques to move away from the current generic profile. ​🌟 Overall Quality and Operational Recommendations ​To elevate the dining experience and ensure product consistency, the following steps are strongly recommended: ​Rethink Quality Control: Implement rigorous quality control standards for all food preparation, focusing on key attributes like texture (crispness, chewiness) and flavor. ​Employee Training and Accountability: Establish and enforce higher operational standards for kitchen staff. Comprehensive training on proper preparation techniques is crucial to consistently deliver high-quality, signature dishes. ​These changes are essential to enhance the perceived value of the product and drive customer satisfaction. Operational Recommendation: ​We strongly recommend implementing higher quality control standards and providing comprehensive training for all kitchen staff. Holding employees to elevated standards is necessary to ensure consistent delivery of a high-quality product that meets customer expectations. ​These improvements are critical for increasing the perceived value of your food and fostering customer loyalty. ​Sincerely, Concerned Customer
• PS

  Philip Sherman

  Sep 8, 2025
  1.0
  I had a bad experience with them with holding my money for over 5 days and won't give me pizza or anything else never order off the app or even go do service with them again over $100 and they can even refund me my money they just wanted to take it still waiting for my refund kind of sucks when you order something and it never gets delivered but they still take the payment out watch out for them
• JM

  Jeremy Menear

  Aug 5, 2025
  1.0
  Don't order delivery they will miss something in your order every time. Usually it's the drinks if you order them, don't expect them to be delivered
• DA

  Dheeraj A

  Dec 16, 2019
  2.0
  Terrible service

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