Panera Bread

Reviews

• DD

  Daniel “Dan”

  2 days ago
  1.0
  Ordered to go and the kiosk of a simple Mediterranean veggie and a free cranberry orange pastry since it had just been my birthday. It said there were 2 of the cranberry orange pastries left however apparently there weren't and they didn't tell me until I opened my ordered when I picked it up and I had to ask them about it Speaking of which, despite standing in front of the pick up area for the whole, they never told me my order was ready and actually held it behind the counter until I asked about it. In total I waited 15 minutes for them not to do my order correctly, make a substitution without asking and the cherry on top, when I opened my sandwich I found out they forgot the pickle spear.
• HC

  Houssam Chouaib

  5 days ago
  1.0
  I usually enjoy visiting Panera Bread, but unfortunately, my recent experience was disappointing. The staff at this location were noticeably unwelcoming and seemed irritated when taking my order. Customer service felt rushed and unfriendly, which made the entire visit uncomfortable.
• KH

  Kayla Hochstein

  Oct 3, 2025
  1.0
  I’ve been to Panera a few times before and it was decent. This time I got a salad and halfway through it I found a HUGE bug…a little larger than a quarter…it was so gross. I immediately lost my appetite and almost threw up. I took it to the counter to show them so they can check their produce for any additional bugs. The lady at the counter apologized profusely and said it wasn’t the first time….👀 she offered to make me something else but I had lost my appetite. And they were unable to give me my money back…definitely not worth $15.49
• KH

  Kristin Hayes

  Sep 29, 2025
  1.0
  My husband pre-ordered at 5:45, we got a text saying it was going to be ready at 6:12. We arrived at 6:15 and they hadn’t even accepted the order! At 6:40 I went and asked for it. The lady behind the counter says oh it’s been ready! No one called our name the board wasn’t updated. Almost an hour later we got our food cold! I rather go to a nice restaurant and wait an hour than come back here!
• MY

  Maelui Yumiko

  Sep 26, 2025
  5.0
  Aubrey was at the counter when I walked in. I went to the kiosk and started looking at the menu. I noticed they were out of the corn chowder, so I asked Aubrey for help. She was so kind and helped to give me the options that work for me as a vegetarian. I don’t eat here often, so I wasn’t sure what is vegetarian and what isn’t. She was incredibly helpful, and I ended up ordering the Mac and cheese in a bread bowl. I was a little disappointed in the amount of Mac and cheese I received (probably about 1/2 cup total), but that had nothing to do with Aubrey and her awesome service. As I was leaving, I said goodbye and she was very friendly and asked how I liked my food and also complimented me on an acorn necklace I was wearing. She was very friendly, and made my experience much smoother, plus easy to figure out what I wanted to eat. Thank you, Aubrey! :)

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