McDonald's

3.6
1443 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1320 N 1st, Hermiston, OR
97838, United States

Hours

Reviews

3.6
1,443 reviews
5 stars
506
4 stars
360
3 stars
281
2 stars
96
1 star
200

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were complaints about cold and stale items, as well as issues with freshness and incorrect orders.

Customer Service

Customer service experiences varied widely; some praised friendly staff, while others reported rude behavior and poor assistance, especially during busy times.

Order Accuracy

Numerous reviews highlighted frequent issues with incorrect orders and missing items, leading to frustration among customers.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and bathrooms, which detracted from their overall experience.

Service Speed

While some customers appreciated the fast service, others experienced long wait times, particularly for drive-thru and curbside orders.
  • MB
    Michael Bennett
    Oct 29, 2025
    5.0
    Always good food and always hot!! That’s why I love this location!!!
  • RT
    R Thrower
    Oct 26, 2025
    4.0
    I drink decaffeinated coffee for health reasons. I still enjoy the smell, taste and richness of a bold cup of Joe. However, the decaffeinated Senior ☕️ was not flavorful. Nor did it smell of a beautifully brewed cup. Watery is not why people drink decaffeinated. Great service.
  • JM
    Jan Mukomela
    Oct 23, 2025
    4.0
    Hot food and fresh coffee.
  • CC
    Chelsey Colpitts
    Oct 14, 2025
    4.0
    I didnt like the vibe from customers doing their own orders. A couple of older people were frustrated because no one was paying attention to the counter (I don't blame them!) It's like the good customer service was thrown out when all the online and kiosk orders came about. They need to at least have someone paying attention to the customers at the counter! The food was excellent and everything was correct so I 👍 them on that!
  • LK
    Len Kagamine
    Oct 5, 2025
    1.0
    Had a complaint regarding the app and trying to put in the parking spot. I had tried to get my food by going inside and grabbing it myself. However the staff were completely unhelpful and they refused to let me talk to their supervisor. Two of the workers had been very arrogant and only said something about order numbers and did not help at all in resolving the complaint or getting me my food at all.

Frequently Asked Questions About McDonald's

What are the opening hours for dine-in at McDonald's in Hermiston, OR?

The McDonald's in Hermiston, OR is open for dine-in from 6:00 AM to 10:00 PM every day of the week.

When can I use the drive-thru at this McDonald's location?

The drive-thru is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 2:00 AM.