Subway

Reviews

• CW

  Caitlyn Walden

  Dec 11, 2025
  1.0
  Since it was such a beautiful day, my two sons and I walked down to Subway to enjoy lunch. I had ordered online and the food was ready shortly after we arrived. My oldest, who is nine, decided he wanted a pizza instead of a sandwich. I told him to get in line, but he was reluctant to stand in line without me. I've been encouraging more independence with him lately, so I tried to coax him into going up in line on his own. A nice lady overheard us talking about it and heard me encouraging him to get in line while it was short. The lady kindly told us she would save his spot in line in front of her so that he could still snack on part of his sandwich while waiting. By the time this kind lady's turn was up, there were a few more people in line. She ushered him over and we stood in line in front of her. She briefly explained to the other customers behind her that she had saved him a spot. The other customers didn't seem to care or show any bother about it. Once my son started explaining his order to the Subway worker, a middle-aged Caucasian man with glasses and dreadlocks, we could tell he was irritable and frustrated. I assumed it was because a line was forming for the lunch rush, however, once my son reached the end of the line to pay, this employee rudely said something along the lines of, "Are you ready to pay after cutting everyone in line?" At first, I thought he was joking but he was definitely being serious, so I walked over closer to see what was going on, as I had returned to the table with my other son. The kind lady explained that she was fine with him going in front of her in line and had saved him that spot. He was rude and dismissive to her as well. After giving my son his change, he grumpily stated that the pizza would be ready in a bit. The kind lady reaffirmed what I had witnessed, by asking if I had noticed the interaction and she mentioned how rude he had been. My son definitely noticed the way the employee talked down to him and asked why he was so rude to him, but kinder to another adult customer. I told him that no one should ever speak to him that way, regardless of age, and some people will talk down to others, like children, because they think they can get away it. Not today. Do better.

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