McDonald's

Reviews

• SS

  Shawn e Sprague

  4 days ago
  3.0
  Mc dons same old
• EC

  Ellie Caldwell

  Feb 14, 2026
  1.0
  I have gone to this McDonald’s for years with no issue but the last time I ordered from here I got food poisoning
• SL

  SONNY LAW

  Feb 6, 2026
  4.0
  Quick and efficient. Don't really eat the food. Usually order drinks. Sucks when it's busy and but drive thru lanes are moving slow or not moving at all! Sometimes I just want my coffee and then wanna get my butt back on the road again. But nope. You are stuck waiting.
• TV

  Thumper Vamp

  Feb 1, 2026
  5.0
  The staff was fantastic
• PC

  Prakash Chauhan

  Jan 18, 2026
  1.0
  I placed a mobile order on January 6, 2026, at 1:18 PM for pickup at the Happy Valley location. Upon arrival, I parked in spot #3, but my mobile app was not working properly. I went inside the store and showed the staff my order number; however, they were unable to locate the order in their system. I explained the situation clearly and also showed them the email confirmation, which included the order number, date, time, location, and items ordered. Despite this, the staff was unable to help. This entire process took approximately 20–25 minutes. Since I was hungry and the issue remained unresolved, I placed a new order at the counter and then left. Later that evening, I contacted McDonald’s customer care and explained that I had been charged for a mobile order that the store staff could not locate. The customer service representative informed me that a request would be raised and that the concerned team would follow up. A day or two later, I received a call from a staff member at the Happy Valley location who said her name was Ebba (or possibly Hebba). She asked me to explain the incident, which I did. She stated that she could not issue a refund but offered a free meal instead. Since I did not have a specific date or time to visit, she said she would leave a note in the system so that any staff member could assist me when I came in. Today, January 18, 2026, I visited the Happy Valley store at approximately 7:05 PM and explained the situation to the staff at the counter, referencing Ebba. The staff member then consulted someone else, who asked me to explain the entire situation again. He said he would call Ebba to confirm, as there was no note in the system. This was shocking to me. I waited another 20–25 minutes, during which I tried to get his attention, but he repeatedly ignored me. This behavior was extremely rude and unprofessional. I have never experienced such poor and unacceptable customer service anywhere. To be clear, I am not seeking free food. I am requesting a refund for the mobile order that was never fulfilled and was charged to me. I do not plan to visit the store again and will resolve this matter directly with customer care to recover the amount owed to me.

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