McDonald's

Reviews

• AJ

  A JHM

  Apr 5, 2026
  1.0
  We encountered inconsistent policy enforcement, lack of managerial accountability, poor customerservice, unprofessional staff conduct and de-escalation. This incident caused unnecessary distress to our young child and reflects a disregard for customer experience and operational standards. From a risk and compliance standpoint, knowingly maintaining incorrect public-facing information while enforcing conflicting rules exposes the business to ongoing complaints and reputational/customers harm. On April 4, 2026 (between 7:35–8:45 PM), my family visited this McDonald's location, ordered our food and sat at the play area. At 8:30 PM, an employee approached us in a dismissive and rude manner (hand gestures indicating we should “move along”) and stated the play area was closed. No prior notice was given when our food was served around 745- 8PM. Posted signage at the entrance clearly states the play area closes at 9:00 PM (documented). When we walked up to the counter and asked to speak with a manager, multiple staff ignored us and did not acknowledge or direct us to management. Only after directly asking an individual wearing a different shirt did he confirm he was the manager while continuing to work and failing to meaningfully engage. While trying to raise our prior experience with the manager, an employee went to go block the play area with the trash cans. The manager acknowledged the signage was incorrect due to new management/ ownership and stated he has received “multiple complaints,” yet no corrective action has been taken. The situation escalated when the employee came and when we showed her the signage posted, argued raising her voice, denying her conduct, stating the "signage said closed at 8PM earlier" rather than de-escalating or apologizing for her unprofessional and rudeness. The manager failed to intervene appropriately or provide resolution or accountability for their behavior, lack of misleading policies, no apology, and no effort to address the customer impact. Most concerning, after being told the play area was “closed,” and leaving, we observed another family still using and enjoying the play area at approximately 8:45 PM. This raises serious concerns about selective or inconsistent enforcement of policies. This experience reflects systemic issues we're hoping district or "new ownership" take into effect to address: – Misleading or knowingly inaccurate posted policies – Failure to train staff in basic customer service and de-escalation – Management unwilling or unable to respond to customer concerns – Lack of accountability despite known, repeated complaints. Ownership should review this location’s management practices, staff training, and policy enforcement immediately. Lastly, food and service are also lacking. Happy meals both the kids and the new adult Kpop one were missing toy & food items, wrong mcchicken was given and app code not honored for coffee. Avoid location and head to another.
• KR

  Katrina Romero

  Apr 1, 2026
  1.0
  I am done with any and all McDonald's locations. Nuggets come with sauce!! The Huntrix meal comes with TWO meal specific sauces. That's literally the whole point of the meal. I shouldn't have to open up all of my food at the window to make sure employees did their job correctly. I ultimately paid extra for a 10 pcs nugget meal, because aside from the ramen seasoning...that's what I got. A normal 10 pcs nugget meal because the sauce wasn't in the box.
• KL

  Kc Leach

  Apr 1, 2026
  2.0
  Its McDonald's so I don't go there if I want a nice quality meal in the first place. They messed up my order but it was a simple honest mistake. After eating I asked to use the restroom, they lady at the front counter acted like she didn't want me in the restroom then proceeded to say something while kneeling under the counter, I could not hear her and said "I am sorry, I cant hear you. She then popped up and yelled at me "I SAID HOLD ON" with a rude and condescending tone. She should not be working if she cant treat guests with respect, especially when they are being nice and patient
• JJ

  Jacob

  Mar 31, 2026
  5.0
  Come on now, grew up on mcdonalds from back in the day when then dollar menu was a real thing until now, shout out to the golden arches...always and forever
• TH

  Theresa Haines

  Mar 23, 2026
  1.0
  I placed an order for the McArch hamburger with fries. Two of the McArch were intentionally wrong. The 3rd was fine with no complaints from the recipient. I requested extra crispy onions having to pay an additional $.30 for it. Well, the literate and hardworking (sarcasm) employee decided he/she was too lazy to get the crispy onions, deciding to give me 3X the amount of raw onions instead. Every bite I took tasted like strong raw onions. I requested no salt in my order of fries because of my high blood pressure. My fries were salted. The other recipient of the McArch hamburger discovered he had no crispy onions in his sandwich, and it contained double the amount of raw onions. The fries were cold and old, definitely not fresh. This McDonald’s is facing future closure due to some lazy and incompetent employees. I will give all my future orders to any hamburger establishment except McDonald’s.