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McDonald's

3.4
(2037 reviews)

Business Details

900 SW Highland Dr, Gresham, OR
97080, United States
(503) 667-6914
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
900 SW Highland Dr, Gresham, OR
97080, United States

Hours

Reviews

3.4
2,037 reviews
5 stars
663
4 stars
412
3 stars
413
2 stars
176
1 star
373

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items, as well as missing components in orders.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from staff, contributing to a negative customer experience.

Management Concerns

Customers expressed dissatisfaction with management practices, citing poor training and oversight of staff as contributing factors to service failures.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and noted that food was sometimes served hot and fresh.
  • HK
    Honda Kid
    Feb 22, 2026
    1.0
    Beware; this McDonald's location will sometimes forget to include all items on online orders
  • ZY
    Zak Yaws
    Feb 7, 2026
    2.0
    I came through the drive through and ordered the 5 dollar mc double meal. I asked for ranch and since the order was already placed they charged me for ranch when the nuggets are supposed to come with ranch free of charge because it's included with nugget purchases. I didn't notice until after I paid and when I asked to get my 50 cents back and explain the nuggets come with ranch so I shouldn't have been charged they said "we can't do that" which I know for a fact they can. I didn't want to argue with incompetent people so I just drove off.. they kept the reciept and were just to lazy to do what's right. This is the 2nd time they have displayed utter incompetence during an interaction with me. The first time I had to badger them to get the right amount of change back for like 5 or 10 minutes until the figured it out. Do better mcdonalds
  • IT
    International Traveler
    Jan 29, 2026
    1.0
    Not sure what’s going on here been coming for 25 yrs to this location doesn’t seem to be functioning like a MC D should 🙄
  • LG
    Lindsay Gatten
    Jan 17, 2026
    1.0
    Went to the drive thru and waited for 20 minutes before the person in front of us found out that it wasn't working. Went inside to try and place the order at the kiosk and it let me place it then when I went to pay it told me said that it couldn't take cashless payment and to take my receipt to the counter. I looked at my receipt, it wasn't even for my order. Ended up waiting another 15 minutes and got bo help. Called to complain and the guy than answered, just said oh, we'll. Sorry. I have been going to this McDonald's for over 20 years and this was the worst experience I have ever had. I will be going to the one on stark from now on.
  • MM
    Marie M
    Jan 16, 2026
    3.0
    I’m giving this place 3 stars for the morning crew. If it wasn’t for the am crew I would really give no stars. They need to hire, retrain, or management needs to have better standards for the night crew. It’s frustrating to get to the drive through window and the kid just hands me my stuff and continues their inappropriate conversation with another employee. No acknowledgment at all! And to top it off every time something is wrong or missing in my order.

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