Order Accuracy
Many customers reported issues with incorrect orders, missing items, and substitutions without consent.
Service Speed
Customers frequently mentioned long wait times, especially in the drive-thru, with some experiencing delays of over 30 minutes.
Kiosk Experience
The mandatory use of kiosks for ordering was met with mixed reviews, with many customers finding it inconvenient and preferring human interaction.
Food Quality
Feedback on food quality was inconsistent, with some praising freshness while others described it as subpar or poorly prepared.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.