Chipotle Mexican Grill

Reviews

• DC

  Debra Culp

  Feb 21, 2026
  5.0
  Yes, this new Chipotle is new in Grants Pass, but the 2 times i have been there, the food was very good. Yes, there's a line at peak times, but i would rather stand in line and see my food dished up, rather than order it online. I had a gift card and the girl had a problem processing it, but a supervisor was able to help. The portion sizes seem adequate to me and i usually eat half my burrito bowl there and take the other half home. If the tables are not cleaned up right away its because they are busy with the rush of customers...if the previous customers are slobs and can't pick up after themselves, it's too bad...i always try to leave my table as clean as possible when i am finished.
• KB

  Kristina Barker

  Feb 20, 2026
  4.0
  I put 4 stars only because of the lack of employees. The two I encountered worked diligently, getting through the long line. One person serving....everyone. One cashier doing her best to help where she could. We were patiently waiting, seeing that they were doing their best. Then I asked for cheese and they were OUT. Of cheese. At a Mexican restaurant. When I commented on how unusual that is, he said "management has failed us". Clearly stated, while keeping up his quick pace because there was another 15 people behind me and he, the only server. I tipped them well. I understand short staff days, they happen. I do like to have cheese on my tacos and Queso for my chips but due to mismanagement, I left with neither. I was thinking about all the people in line waiting... probably expecting cheese. You shouldn't have to leave a restaurant paying $39 and still not get what you came for. Yet, who is going to stand in line for a half hour and then decide to go someplace else, especially after they had already started your order. Anyways, the two employees that I encountered were doing phenomenal. Hopefully management will step up and be there for their employees and in the end, the customers. We finally get a Chipotle, I hope they get this figured out quick or we can live without a Chipotle again. Wouldn't want that for all the people who have jobs there, though.
• SR

  Scarlett Roze

  Feb 9, 2026
  5.0
  Ok first off.. the reviews are so split and it made us not want to go but are so glad we did. Making this review so they can have a better rating! On this 7pm monday night... with no line. We got a Salad with steak and chicken, and 2 chicken burritos with Guacamole and queso. It was about $32 and honestly thats not bad at all. (Im surprised they got them closed to be honest.) Really tasty and plenty of food. Staff was super nice and ya the place looked like there was a rush before hand and honestly if you have worked at a place like this... you would understand that things can get crazy and all you are trying to do is get by. So please give them some time to get there. They deserve it. :) Oh and the dining area wasnt filthy like the other pictures on here...and it smelled clean and was clean. 😒
• CR

  Clifford Robinson

  Feb 7, 2026
  1.0
  I love chipotle… But this location is so painfully SLOW that I literally drive 20 minutes out of the way just to go to the Medford one and I still end up getting to work earlier than if I go to the grants Pass one. I didn’t wanna leave a bad review but for the SECOND time in a row now I gave the grants pass location a chance… I spent 20 minutes in line and had to leave so I wasn’t late to work. The employees are excruciatingly slow.
• PA

  Paul Anderson

  Feb 7, 2026
  1.0
  This is the absolute worse food ever. $12 for a beef taco that is so over spiced over salted that it makes the whole meal bad. Service is slam bam thank you mam... they push you through so fast with little care about the service. Tables were dirty, floor was a mess, the food station a disaster... multiple health violations. I. would of added a photo but.. not worth my time. Do your self a favor... go to Taco Bell.

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