Bad customer service and gives you someone elses order!!
ZS
Zack Saier
Mar 25, 2026
2.0
The food I received was room temp and it took 15-20 minutes to get it. I never got my receipt or a number and neither did anyone else in the restaurant causing confusion as no one knew who was up until they called out the order. I heard the employees talking and they didn't know what they were doing, apparently they didn't even turn on the heater for the cheese for the pretzel sticks.
WC
Wesley church
Mar 25, 2026
1.0
Always EXTREMELY slow, I’ve never had a fast or friendly interaction at this location. They seem to have almost no clue what customer service is, as I am always treated as a burden and never given even a shred of respect. I really don’t ask for much, just some sort of hustle and a smile would be perfect, but it doesn’t look like they’re trained to do that at all. Wouldn’t recommend if you’re trying to get something fast, affordable, or even edible.
Update: They don’t even give you what you ordered most times. Ordered a 6 piece chicken strip basket and got 4. It’s already very expensive and now I’m paying more for less.
WW
WorldFamousPatLyons
Mar 20, 2026
1.0
I ordered a fish sandwich & an ice cream cone large ... the (nice check girl) McKenzie made an honest mistake, charged me a meal & a side cone ... I offered to keep the icecream & not the drink ... the mgr on duty , short buzz cut(gage), said SORRY CANT DO THAT , long story short I canceled completely, he shouted "i know how to run this store" ... crazy not even 7 people inside ... figures ... cant contact you , owner , some fake address
KF
Kale Fries
Mar 12, 2026
1.0
My husband just got us lunch from this location and it was an absolute joke. He was alone getting food for 3 people, in a suit mind you. They handed him an overflowing blizzard (without a lid) and giant ice cream cone (we ordered a small cup), and a root beer. When he asked for a drink carrier, they told him they didn't have one. We now have ice cream all over our cup holders as well as several missing items from our order.
Employee: Jonny.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Grants Pass?
Dairy Queen Grill & Chill is open every day of the week from 10:00 AM to 9:00 PM. On October 31, 2025, it will close an hour earlier at 8:00 PM.
Where is Dairy Queen Grill & Chill located in Grants Pass?
It is located at 1674 NW 6th St, Grants Pass, OR 97526-1037.
What type of food and treats can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes and malts, along with ice cream cones and cakes.
Does Dairy Queen Grill & Chill offer services for families with children?
Yes, the location provides booster seats, high chairs, outdoor seating, restrooms, drive-thru service, and is family-friendly and good for kids.
Can I place an order online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online through their website and download their mobile app for exclusive deals and mobile ordering rewards.
Is there seating available at Dairy Queen Grill & Chill?
Yes, the restaurant offers indoor seating and outdoor seating options for customers.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, it offers a convenient drive-thru service for quick food and treat pickups.
What nearby automotive services are close to Dairy Queen Grill & Chill?
Nearby automotive services include Les Schwab Alignment Center, Kelly's Automotive Service, Dove Auto Sales, AutoZone, Paradise Express Lube, Paradise Auto Center, Mobil 1 Lube Express, and Paradise Car Wash and Express Lube and Repair, which customers can visit for vehicle maintenance while enjoying their meal or treat.
Are there medical or wellness facilities near Dairy Queen Grill & Chill?
Yes, nearby are NorthWest Family Practice, Optimal Health of Southern Oregon, Ear Nose & Throat Associates of Grants Pass PC, Asante Physician Partners, Planned Parenthood - Grants Pass Health Center, Grants Pass Pediatrics, Northwest Sports Acupuncture, Phoenix Ultra Wellness & Medi - Spa, and Harmony Salon, making it convenient to combine a visit with a meal or treat.
What other dining options are near Dairy Queen Grill & Chill?
Nearby dining includes Subway (sandwich shop), Carl's Jr. (burger restaurant), Koi Sushi Bar and Asian Bistro (Asian and Japanese cuisine), and Babe's Bakery (bakery and cupcake shop), offering variety for customers looking for additional meal choices in the area.
Brand Certified Facts from Dairy Queen Grill & Chill
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