Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
3,069 reviews
5 stars
1,283
4 stars
853
3 stars
468
2 stars
182
1 star
283
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoy the food, noting it is fresh and flavorful, but there are complaints about inconsistent quality and cold items.
Service Speed
Service speed is a major concern, with many customers reporting long wait times in both drive-thru and lobby.
Cleanliness
The restaurant's cleanliness is frequently criticized, with reports of dirty dining areas and unsanitary conditions.
Staff Attitude
Customer service experiences vary widely; some staff are praised for being friendly, while others are described as rude or unprofessional.
Order Accuracy
There are numerous complaints about incorrect orders and missing items, leading to frustration among customers.
- JGJoe GrayNov 6, 20251.0I'm not a Wendy's customer nor am I a fan of the food. I came in for a scheduled interview and got promptly turned away. Jack in the Box is way better food. Maybe it was me but I didn't feel welcomed there, interview or not.
- MMMeowPowNov 6, 20251.0Discontinued their sweet and sour sauce. That sauce was the only reason I occasionally ate there.
- GGGhost GrrlNov 2, 20253.0This Wendy's is a hit and miss. The other night summarizes why. To be fair, hit and miss also means some nights I stop through and it's fast and excellent service, but then there's this - I sat in the drive for over 20 min with a grand total of three cars including myself. I ordered a frostee and a lg fry. I presumed the other car must have had a huge order, but then I got to the window and waited several minutes at the window for those two items. Presumed maybe my fried needed to be dropped, finally got my frostee and fried only to discover the fries were cold 😞
- KVKodie VanderwelOct 31, 20251.0Took 16 minutes to get my order once I placed it, as well as when I finally got it, I did not realize I was missing a whole thing of chicken nuggets. I tried to call but it went straight to voicemail, I understand its busy but a whole thing of chicken nuggets? Like cmon dude. I wouldn't be as mad if I got it for free, but I didnt and I dont make a whole lot as is to where I shouldn't complain. I just want chicken nuggets.
- HSHannah StaffordOct 13, 20251.0I used to attend this restaurant quite often i was able to eat a cheap good meal and plug in my laptop along with my phone and portables, mind you this whole store has outlets and C to C charge ports never had a problem in the last year I've been going there, Even states on their website that they have all these plug inns but apparently now they plug ins are not for customers only for the employees. But again I was the only customer ask to remove my charger and phone from outlet but 3 other people kept there stuff plugged in.. so pretty much what im saying they are judgemental because I was wearing a book bag cuz I attend school they assumed I was homeless and for some reason the homeless aren't allowed to use there charging ports or plugs. Thats just so disgusting to me when I mentioned it to the manager she started to cuss me out and made me leave cuz of her wrong doing
Frequently Asked Questions About Wendy's
Is W. 11th 4 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Eugene, OR?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Eugene, OR into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (541) 344-4488.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does W. 11th 4 Wendy’s serve breakfast?
Yes, this Wendy’s location in Eugene, OR serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's on 2401 W. 11th St.?
The drive-through at Wendy's on 2401 W. 11th St. in Eugene, OR is open daily from 6:00 AM to 3:00 AM.
Does this Wendy's location offer delivery and takeout services?
Yes, Wendy's at 2401 W. 11th St. offers delivery and takeout services, and you can order via their app or website at order.wendys.com.
Can I dine in at Wendy's on West 11th Street?
Yes, this Wendy's location serves dine-in customers as well as offering drive-thru and delivery options.
Does this Wendy's restaurant serve breakfast?
Yes, the Wendy's at 2401 W. 11th St. serves breakfast, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on 2401 W. 11th St.?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I contact Wendy's on W. 11th St. with questions or feedback?
You can call Wendy's at (541) 344-4488 or reach their Customer Care team via live chat or message through their Contact page at wendys.com/contact-us. You can also complete a customer satisfaction survey referencing your visit details.
Are there any nearby gas stations near Wendy's at 2401 W. 11th St.?
Yes, there's a Chevron gas station close to Wendy's, which is convenient if you need to refuel before or after your meal.
What nearby restaurants can I visit before or after dining at Wendy's on West 11th St.?
Nearby you can find Ye Olde Pancake House, which is a great spot for breakfast and brunch, or try local cafes like MetroBru or PlaySpace Cafe for casual dining or coffee.
Are there any nearby automotive services close to Wendy's at 2401 W. 11th St.?
Yes, nearby automotive services include Oregon Service Centers, AutoZone for parts and repairs, Kustom Auto Body for bodywork, and the West 11th Car Wash for vehicle cleaning.
Where can I find Wendy’s menu and place an order online?
You can view the menu at https://menu.wendys.com/ and place an order online at https://order.wendys.com for your preferred location.