Subway

3.5
164 reviews
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Business Details

4724 Royal Avenue West, Eugene, OR
97402, United States
(541) 688-0652
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Eugene Subway® Restaurant at 4724 Royal Avenue West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4724 Royal Avenue West, Eugene, OR
97402, United States

Hours

Reviews

3.5
164 reviews
5 stars
61
4 stars
45
3 stars
15
2 stars
7
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times.

Order Accuracy

Numerous reviews mentioned incorrect orders and missing items, leading to customer dissatisfaction.

Coupon Policy

Customers expressed frustration over the refusal to accept coupons and promotions, impacting their overall experience.

Food Quality

Feedback varied on food quality, with some praising freshness while others reported stale ingredients and poorly made sandwiches.

Cleanliness

While some noted cleanliness, others pointed out issues with hygiene practices and unkempt dining areas.
  • SW
    Sage Witts
    Jul 30, 2025
    1.0
    It is Tuesday July 29th at 9:30pm they are open until 10pm. I have called them about 8 times... No answer. The worker is standing behind the counter on their cell phone, with the open sign turned off and the lights turned off. Somebody needs to get fired.
  • JF
    Jay Fennick
    Feb 10, 2025
    1.0
    Subway sure is struggling.... they don't have what you want on your sandwich and now this store REFUSES to accept the coupons that Subway sends us in the mail. They want me to pay $15.00 for a Sandwich but not have the bread I want....not have bacon,....not have salt..... not have parmesan,....not have oil or vinegar and no napkins either. Subway SUCKS!!
  • JR
    JD Russ
    Jul 14, 2024
    1.0
    ***update*** Found out the chick I was talking about was just arrested on 9/2/24 for bruglary. Thats who they hire here! They cancel online orders for no reason and never answer the phones. The one girl at the counter on 7/13/24 should just quit. She was rude and disrespected many customers while I was in the store to re-order my food. But that's why she gets paid minimum wage. Deserving!
  • JJ
    Jup Jupy
    Apr 28, 2023
    1.0
    Just got back with my order and they managed to mess up every single one of the sandwiches I ordered. Two of my sandwiches simply contained tomatoes and pieces of bacon. Employees don't care. Two weeks ago I had my online order stolen from the rack and as I was waiting while they remade my sandwich, the same person who stole my order was allowed to walk in and take everything from the rack. I do not trust this location, anymore.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 4724 Royal Avenue West, Royal West Shopping Center, Eugene, OR 97402.

What are the operating hours of the Subway at Royal West Shopping Center?

The Subway is open Monday to Friday from 8:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 10:00 PM.