Subway

3.7
577 reviews
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Business Details

1985 Empire Park Dr, Eugene, OR
97402, United States
(541) 607-6978
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Eugene Subway® Restaurant at 1985 Empire Park Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1985 Empire Park Dr, Eugene, OR
97402, United States

Hours

Reviews

3.7
577 reviews
5 stars
230
4 stars
147
3 stars
88
2 stars
41
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including long wait times, unacknowledged orders, and rude staff.

Food Quality

Several reviews mentioned unsatisfactory food quality, including stale ingredients and incorrect orders.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.

Cleanliness

Multiple customers noted cleanliness issues, both in the dining area and in food preparation.

Inconsistent Experience

Customer experiences varied widely, with some praising the location while others vowed never to return due to repeated issues.
  • MO
    monica olson
    Nov 14, 2025
    1.0
    The lady behind the counter was so high that my husband couldn't wait to get out of there. The sandwich was not eaten and the money was totally wasted. He says he would have even made a scene if I hadn't been with him. Now I wish he had because he is pretty upset. We have been going there for 15 years and there has never been someone so high that it was so disgusting that we threw the sandwich away. She was gross. Now he's still hungry and angry. We were so hungry, but not that hungry. He's so disgusted that we won't go back again, maybe to talk to a manager. Unfortunately we were so ready to get out of there that we said we didn't want our receipt. Now we can't make an online complaint without it.
  • MR
    Macie Rose
    Nov 6, 2025
    1.0
    I ordered 2 foot longs toasted with all veggies and recieved both with just tomato and lettuce and not toasted . Crappy customer service
  • JT
    Jodi Torres
    Oct 9, 2025
    1.0
    Have gone to drive through 2 times recently. Never acknowledged us both times. Had to call for them to even take our order while sitting in drive through. Will only sell 3 sandwiches at a time in drive through no matter how late it is. Used to be a good store until they did renovations. Service is the worst now of any fast food place I have ever been. FYI there are 4 people in our family. We have to pick who doesn't get food.
  • ML
    matthew linn
    Sep 25, 2025
    5.0
    Subway has haters but they’re fools! Great service, quality product, and it’s actually affordable.
  • CJ
    christopher jerell
    Sep 18, 2025
    5.0
    these employees rock!!!!!!!!!!!!!!!!!!!!!!!
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Frequently Asked Questions About Subway

What are the operating hours of Subway at 1985 Empire Park Dr in Eugene?

Subway Eugene at 1985 Empire Park Dr is open daily from 10:00 AM to 9:00 PM.

What meal options does Subway Eugene offer?

Subway Eugene serves breakfast, lunch, and dinner with a menu that includes Footlongs, 6" sandwiches, wraps, salads, and cookies.