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McDonald's

3.5
(2073 reviews)

Business Details

659 E Broadway, Eugene, OR
97403, United States
(541) 485-3857
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
659 E Broadway, Eugene, OR
97403, United States

Hours

Reviews

3.5
2,073 reviews
5 stars
668
4 stars
493
3 stars
423
2 stars
165
1 star
324

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with cold, soggy, or poorly prepared food, leading to dissatisfaction.

Service Issues

Many reviews highlighted slow service, incorrect orders, and rude staff, contributing to a negative customer experience.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.

Staff Performance

Staff performance was inconsistent, with some customers praising friendly service while others experienced rudeness and incompetence.
  • BB
    Brenden
    Feb 8, 2026
    4.0
    Sometimes can get busy due to University District, but the staff are friendly and do their best
  • GS
    Gage Saindon
    Feb 4, 2026
    1.0
    Just paid 20 dollars for my meal to get old cold soggy fries. Food looks like a mess. Seems that the crew is lazy and needs better work ethic. Will not be returning anytime soon.
  • SM
    stacey m
    Jan 27, 2026
    4.0
    Service is quick and orders are correct 99.5% of the time. Special requests are no problem. Usually the food is fresh, and tastes like its supposed to. After 11pm, check it before you leave,it's the only time of day I ever get old/cold food. They will replace it if you ask.
  • DR
    Danyel Rodriguez
    Jan 23, 2026
    1.0
    I was there around 2am and it seemed like the gentleman that took my order was a little new (no problem) I’m being patient with him and he seemed a little stressed again no problem but when I went to the window where I ended up getting my food the lady told me a medium meal which I wanted a large she basically told me that I ordered a medium and that’s it. No if you want to wait I can charge you a little more or anything it felt like a you get what you get, then I was like no problem. then I noticed that my drink wasn’t filled up all the way then asked the lady if she can atleast fill it up, she gave me a cup with ice
  • NP
    Nancy Payne
    Dec 31, 2025
    1.0
    Usually this is a great McDonald's to go to but not really this time. The drive up service was good and the workers were were friendly but the food left something to be desired. The fries had too much salt on them. I like salt on my fries but someone got a little to generous with the salt. I ordered a fish-filet and within an hour I was throwing up. Like I said, this is usually the better McDonald's just not this time. I drive all the way from South Eugene to this McDonald's because it is usually great. The McDonald's on Willamette is horrible. The food, fries and other menu items, are horrible. It is almost always cold or cool, the fries are soggy and have been sitting too long to be served, even at the peak food hours like lunch and dinner times. The breakfast food on Willamette is almost always taste like it has been sitting around d too long. If that's not the case the egg McMuffins are usually burnt. I have not had very many good food experiences at the Willamette store. That is why I drive to the other end of town to the Franklin Blvd. store. This time it wasnt good at all. I will know think twice about going to this McDonald's again. I think I will not be going to either McDonald's store again. What a waste if I get sick from the food within the hour.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 659 E Broadway, Eugene?

McDonald's at 659 E Broadway, Eugene, is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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