Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with cold, soggy, or poorly prepared food, leading to dissatisfaction.
Service Issues
Many reviews highlighted slow service, incorrect orders, and rude staff, contributing to a negative customer experience.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.
Staff Performance
Staff performance was inconsistent, with some customers praising friendly service while others experienced rudeness and incompetence.
BB
Brenden
Feb 8, 2026
4.0
Sometimes can get busy due to University District, but the staff are friendly and do their best
GS
Gage Saindon
Feb 4, 2026
1.0
Just paid 20 dollars for my meal to get old cold soggy fries. Food looks like a mess. Seems that the crew is lazy and needs better work ethic. Will not be returning anytime soon.
SM
stacey m
Jan 27, 2026
4.0
Service is quick and orders are correct 99.5% of the time. Special requests are no problem.
Usually the food is fresh, and tastes like its supposed to.
After 11pm, check it before you leave,it's the only time of day I ever get old/cold food. They will replace it if you ask.
DR
Danyel Rodriguez
Jan 23, 2026
1.0
I was there around 2am and it seemed like the gentleman that took my order was a little new (no problem) I’m being patient with him and he seemed a little stressed again no problem but when I went to the window where I ended up getting my food the lady told me a medium meal which I wanted a large she basically told me that I ordered a medium and that’s it. No if you want to wait I can charge you a little more or anything it felt like a you get what you get, then I was like no problem. then I noticed that my drink wasn’t filled up all the way then asked the lady if she can atleast fill it up, she gave me a cup with ice
NP
Nancy Payne
Dec 31, 2025
1.0
Usually this is a great McDonald's to go to but not really this time. The drive up service was good and the workers were were friendly but the food left something to be desired. The fries had too much salt on them. I like salt on my fries but someone got a little to generous with the salt. I ordered a fish-filet and within an hour I was throwing up. Like I said, this is usually the better McDonald's just not this time. I drive all the way from South Eugene to this McDonald's because it is usually great. The McDonald's on Willamette is horrible. The food, fries and other menu items, are horrible. It is almost always cold or cool, the fries are soggy and have been sitting too long to be served, even at the peak food hours like lunch and dinner times. The breakfast food on Willamette is almost always taste like it has been sitting around d too long. If that's not the case the egg McMuffins are usually burnt. I have not had very many good food experiences at the Willamette store. That is why I drive to the other end of town to the Franklin Blvd. store. This time it wasnt good at all. I will know think twice about going to this McDonald's again. I think I will not be going to either McDonald's store again. What a waste if I get sick from the food within the hour.
What are the operating hours of McDonald's at 659 E Broadway, Eugene?
McDonald's at 659 E Broadway, Eugene, is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location offers drive-thru service 24/7.
Can I order delivery from this McDonald's and what options are available?
You can order delivery from this McDonald's any time as delivery is available 24/7, with options including curbside pickup, same-day delivery, and no-contact delivery.
How can I place an order using a mobile app for this McDonald's?
You can place an order using the McDonald's App available on both Apple App Store and Google Play Store through the provided app links.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer free WiFi and mobile offers?
Yes, this McDonald's location offers free WiFi and mobile offers in addition to services like drive-thru and mobile ordering.
What is the price range of this McDonald's?
The price range at this McDonald's is considered to be one, indicating affordable menu options.
Which nearby accommodations can I stay at near McDonald's Eugene location?
Nearby accommodations include Red Lion Inn & Suites Eugene, Sleep Inn, Travelers Inn Eugene University, Motel 66, and The Rive Eugene.
What nearby eateries can I visit around McDonald's at 659 E Broadway?
Nearby eateries include Peppypotamus, Chula's Restaurant and Cantina, Manola's Thai Cuisine, Pizza Hut, Carl's Jr., The Elk Horn Brewery & Cider House, Burrito Boy, Cafe Yumm!, Sam Bond's Brewing Co., Gratitude Brewing, and The Daily Bagel.
What nearby services are available around McDonald's Eugene location?
Nearby services include Northwest Self Storage, Goodwill Boutique on Broadway, Western Union, 7-Eleven convenience store, and Northwest Community Credit Union.
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