Brand Certified
McDonald's
3.3(1182 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
3555 W 11th St, Eugene, OR
97402, United States
Certified by McDonald's • Mar 01, 2026
(541) 343-8440
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,182 reviews
5 stars
346
4 stars
235
3 stars
244
2 stars
101
1 star
256
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and frequent order mistakes.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and non-operational bathrooms.
Staff Behavior
Several customers experienced rude or unhelpful staff, with complaints about poor customer service and management.
Food Quality
While some customers enjoyed the food, many noted issues with incorrect orders and food being served cold.
- TST. S.M4 days ago2.0Why do I torture myself coming to this McDonald's. I would probably die if I came through their drive-thru and didn't get parked. Do they never have anything prepared?? I feel if I ordered a Coke i would be told to park. It is absolutely crazy. Avoid the frustration it will not be a quick trip through.
- HSHaney SweetFeb 20, 20261.0Never had a problem with this Mcdonalds. I ordered fish fillet through mobile delivery WITH NO CHEESE. Its not a preference, im allergic to cheese. Im eating the sandwich and all of a sudden my back starts itching and I feel funny. Im seeing hives start tp develop so I look at the sandwich that Im almost finished eating..there is cheese!!
- BWBeth WellesFeb 20, 20261.0McDonald's just isn't good anymore. The value sucks, the food sucks, and the employees are not very nice.
- EBErica BoltFeb 11, 20263.0Did a mobile order and waited over 20 mins for our food. They kept parking cars that ordered drive thru. Lobby orders were put in the back burner til drive thru was almost cleared. And they don’t give free refills when u dine in.
- SBSara BofferdingJan 27, 20263.0We ordered a 20 piece nugget and the mc chicken meal. When I got to the window for the food they gave me the drink and a single bag, when I looked through it I saw a big box of nuggets (thinking it was 20 pieces) and the four piece that went with the mcchicken meal but no mc chicken sandwich. I waived someone over to the window and they gave me the sandwich . When I got home noticed there was only one 10 piece nugget. So we went back to the store and the person apologized and gave me another 10 piece but then charged me for additional sauce even though we had to come back to correct our order and the sauce should have accompanied the nuggets that had been missing. She said it was cause they had new staff but if you mess up in an order I dont think you should charge 0.75 for sauce. And of course by the time I got back home half the food was cold.
Frequently Asked Questions About McDonald's
What are the regular operating hours of this McDonald's location?
This McDonald's in Eugene, OR is open daily from 4:00 AM to 2:00 AM.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, drive-thru service is available daily from 4:00 AM to 2:00 AM.
Can I order delivery from this McDonald's and what are the delivery hours?
Delivery is available daily from 5:30 AM to 12:30 AM, including same-day and no-contact delivery options.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there an app available to order from McDonald's?
Yes, you can use the McDonald's App available on Apple App Store and Google Play to order conveniently.
What services does this McDonald's location offer?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What is the address and contact phone number for this McDonald's?
It is located at 3555 W 11th St, Eugene, OR 97402. The phone number is +1 541-343-8440.
Are there any nearby banks where I can withdraw cash before visiting McDonald's?
Yes, Bank of the Cascades and SELCO Community Credit Union are nearby, which also have ATMs you can use.
Which nearby restaurants could I visit after McDonald's if I want a different cuisine?
Nearby options include Domino's Pizza, Pizza Hut for pizza, Hawaiian Time for Hawaiian barbecue, and Starbucks or The Human Bean for coffee and sandwiches.
Is there a nearby car wash if I want to clean my vehicle after using the McDonald's drive-thru?
Yes, Westside Carwash Inc and West Side Car Wash are nearby for vehicle cleaning services.
Brand Certified Facts from McDonald's
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Certified March 01, 2026Yext Knowledge Graph
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