McDonald's

3.3
1164 reviews
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Business Details

3555 W 11th St, Eugene, OR
97402, United States
(541) 343-8440
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3555 W 11th St, Eugene, OR
97402, United States

Hours

Reviews

3.3
1,164 reviews
5 stars
341
4 stars
233
3 stars
242
2 stars
98
1 star
250

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about the freshness of items like fries and burgers.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and locked bathrooms.

Customer Service

Feedback highlighted rude staff interactions and a lack of customer care, with some employees being described as unhelpful or dismissive.

Promotions and Pricing

Customers expressed frustration over the lack of participation in promotions and perceived high prices for the quality of food received.
  • MJ
    Mitchell J
    Oct 31, 2025
    4.0
    🎶How come it feels like... somebody's watching me...🎵🎶🎵but seriously I felt watched, like they were just waiting for me to steal something... I don't do that. I do not steal. And do not condone it. Other than the security on constant alert everything is ok odd feel but ok all in all.
  • M2
    Minecraft 2k
    Oct 30, 2025
    1.0
    Do not go to his McDonald if want to get any of the New Promotions like current Monopoly. They are NOT participating in the promotion. Been a While since I ordered a Big Mac, the patty is so small that it doesn't even fill the bun.
  • BB
    Bailee Boyce
    Oct 29, 2025
    1.0
    They’re keeping all of the monopoly pieces for themselves. Just dumb and obvious and weird to do.
  • AS
    Ashton Starcher
    Oct 22, 2025
    1.0
    Ordered a 10 piece, BBQ sauce, and a large fry and they literally didn’t give me a single item I ordered, they were also incredibly slow. It was a mobile order so they didn’t hear me wrong
  • AP
    Adriana Perez
    Oct 10, 2025
    2.0
    I hate to be so negative but this error is one too many times of orders being messed up at this location. I have come to this location a few times and there’s always an issue with my order. Today they literally forgot one hamburger. The other times they have messed up my orders it was super busy. So I could understand that but today there was no one and they still messed up my order. If this location is under staffed please staff it. I literally had to drive back 20mins for the burger. I travel through this town on my way north and stop at this location. I couldn’t afford to just buy another one at another location again. I usually do that when buy from here. I have had to wait 20mins for this order in total. Again, I hate to be so negative but as a person who works in customer service. I always double check what I do for my customers.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's in Eugene, OR is open daily from 4:00 AM to 2:00 AM.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, drive-thru service is available daily from 4:00 AM to 2:00 AM.