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McDonald's

3.4
(912 reviews)

Business Details

2855 Willamette, Eugene, OR
97401, United States
(541) 485-5190
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2855 Willamette, Eugene, OR
97401, United States

Hours

Reviews

3.4
912 reviews
5 stars
267
4 stars
207
3 stars
205
2 stars
82
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and disorganized staff, leading to frustration.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers receiving incorrect items or expired products.

Staff Performance

While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and incompetence.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but there were also complaints about unsanitary conditions.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and the lack of free refills, impacting their overall experience.
  • SS
    stikler12
    5 days ago
    2.0
    This is the 2nd time they have gotten my order wrong. They keep telling me to pull forward from the window snd then giving me much less than Ive payed for. This is the 3rd time now, ill be sending in all my reciepts and photos into corporate.
  • HQ
    Henry Quest
    Feb 14, 2026
    1.0
    It took me 25 minutes to get a simple order. The girl behind the counter was clueless. There was no coffee when I ordered a LARGE Latte. I received a small iced latte after a 20 minute wait. She also said my order of #6 Meal doesn’t come with a meal when 6 feet behind her says on the menu that these are things that come with the #6.???Put somebody competent behind the counter. I speak 3 languages, at least speak English.
  • EP
    Evan Price
    Feb 9, 2026
    5.0
    I remember to this day walking into a different McDonald's and ordering on the kiosk but needing to pay cash. As I approached the counter the worker yelled at me "KIOSK!" But I need "NOPE USE THE KIOSK!!" Please I need to pay "oh ughhh". This McDonald's is nothing like that McDonald's. Just witnessed a couple approaching the front then considering ordering at the kiosk within but within about 15 seconds the young gentleman working there came up to help them and was very respectful, helpful, and knowledgeable in his interactions. Kudos to him, I like to call it out when I see it because so many only review when they have a bad experience. They also were quick to make my food and quick to unlock the bathroom for me, another thing that is difficult with McDonald's much of the time. Great staff working here. Food is reasonably warm.
  • NP
    Noah Power
    Feb 3, 2026
    5.0
    Image to mood. A mood is basically a reframe of purpose with either building off somewhere else or stealing from those who are helpless. Like you could list out breeches in where there are those who are helpless. Like the poor, homeless, uneasy rich, the defensive, the incarcerated, the sick, the educated, and the innocent. Like place each category on Google maps.
  • AR
    Austin Rini
    Jan 31, 2026
    2.0
    Couldn’t tell you why it took 15 minutes for a Diet Coke… but it did

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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