McDonald's

3.4
2145 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2125 Cubit St, Eugene, OR
97402, United States

Hours

Reviews

3.4
2,145 reviews
5 stars
670
4 stars
470
3 stars
421
2 stars
188
1 star
396

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, lack of empathy from management, and frequent mistakes with orders.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold items, incorrect orders, and foreign objects found in food.

Cleanliness

Some reviews noted cleanliness issues, including garbage accumulation and unsanitary conditions.

Speed of Service

Many customers complained about slow service, particularly in the drive-thru, with long wait times reported.

Positive Experiences

Despite the negative feedback, there were some positive comments about friendly staff and good food experiences.
  • PC
    Patti Carslay
    6 days ago
    3.0
    It's McDonalds... It was hot
  • MT
    Moonbeem Tears
    Dec 13, 2025
    1.0
    On Nov 21, 2025, i sent my son there for breakfast. When he got back home, one of the sandwiches for breakfast was wrong. I sent him right back to have them fix it. They refused to do so. I called them, asked for the manager, she gave me attitude. While on the phone with her my mother in law bit into her breakfast sandwich and bit down onto a rock. I immediately told the manager while I was on the phone with her. She didn't believe me. This day was such a stressful time, my grandmother in law had just been put on hospice, this is the day she passed away at home with us. The manager had no empathy, she didn't seem to give one damn about what we were going through. The wrong order and the rock in one sandwich just added stress onto an already bad situation. Janet, my grandmother in law died at 2:06pm that afternoon. I was forced to leave her bedside, while she was dying, because a manager refused to remake one breakfast sandwich they had made incorrectly and one sandwich that had a foreign item in it, I had to fight to get a refund on. I will never ever return to that McDonald's. No human empathy whatsoever.
  • RM
    Randy Mishler
    Dec 6, 2025
    1.0
    We went through the drive through, they didn’t specify which window to pay at. So we pull up the the first window and wait a minute. It has black out tint on it. The tint is poorly applied and looks like a non professional applied it. It makes that window look like it’s not being used. The car at the second window left. So we pull up. The manager( in plain clothes proceeds to lecture my wife about patience and how she needs to wait at the first window. She then forgets our drink and the mcshaker bags for our pickle fries. When I went in to ask for our drink, she was on her cell phone having what seemed like a great phone call until she saw me standing there. She became noticeably annoyed and retrieved my drink. No apologies, no customer service. She’s rude and should not be in that position if she can’t conduct herself with dignity and respect.
  • EE
    Erin
    Dec 4, 2025
    5.0
    The Filet o Fish made me blush. It was so freaking good!
  • LL
    L L
    Dec 1, 2025
    1.0
    Every time I eat here the food gets worse. This time it was the almost nothing egg. Last time the egg was so old it was crispy! When you go to drive thru there is a mountain of garbage stacked at the back door which I'm assuming is something very wrong with the trash system (yes it's that bad) or massive someone lost the key to the dumpster area?

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2125 Cubit St, Eugene?

McDonald's at 2125 Cubit St, Eugene is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.