Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with many reports of rude staff and poor handling of orders.
Food Consistency
Food quality is inconsistent, with frequent complaints about incorrect orders, cold food, and unsatisfactory preparation.
Cleanliness
Some customers noted cleanliness issues, particularly in the dining area and with food preparation.
Speed of Service
Service speed is often criticized, with long wait times reported in both drive-thru and in-store orders.
Positive Experiences
Despite the negatives, some customers praised specific staff members and enjoyed their meals, indicating that there are positive experiences to be had.
NH
Nate Hauber
2 days ago
5.0
Anthony is the man give him a raise. Very professional
BC
Benjamin Crow
Feb 22, 2026
5.0
Quality and service can vary a lot between McDonald's franchises, but this one is the best I've been to, perfectly toasted buns and lacy, crispy burgers, fresh fries. Very friendly staff.
CT
Crystal Tugman
Feb 5, 2026
1.0
This McDonald's is Horrible .. Last few times i have ordered food from here. My fries were left out. Just happened the other day again, thank god my husband noticed and told them and they gave it to us. I don't think the staff at this establishment enjoys working. If so drive a few miles away from this one and get it on west 11th.
MF
Michelle Frambes
Feb 5, 2026
4.0
Depends on who's working if you end up w decent service. There's a chic that works at night that just completely sucks at her job. Her customer service is horrific
KR
Kaylee Reed
Feb 4, 2026
1.0
The food was cold and the worker was awful he made us oder on the kiosk just because it was "easier" for him. I truly get that it was lunch rush but that was uncalled for he took every one else but mine and my friend.