McDonald's

3.5
1982 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1910 6th Ave W, Eugene, OR
97402, United States

Hours

Reviews

3.5
1,982 reviews
5 stars
624
4 stars
462
3 stars
425
2 stars
193
1 star
278

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, with specific complaints about items being overcooked or not fresh.

Cleanliness

Several customers noted unsanitary conditions, particularly in the restrooms, which detracted from their overall experience.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and long waits for food, leading to frustration.

Drive-Thru Efficiency

The drive-thru service was often criticized for being slow, with customers waiting excessively for their orders.
  • TT
    Tom
    3 days ago
    1.0
    If you want to wait a half an hour 45 minutes and have the worst customer service in the world come by this McDonald's. Good luck getting help from the people that work here. The only thing that they're good at is ignoring their customers and making them wait. When I complain to them they definitely showed they didn't care one bit.
  • JM
    Jason Mccarrel
    Oct 17, 2025
    3.0
    A little bit of a wait time before getting my order. The 2 milkshakes I ordered sat on the counter for around 8 minutes. Approached the counter to ask about my order and continued to get ignored until order was handed to me.
  • RR
    Ronilee 'Shuga' Greene (Roni)
    Sep 25, 2025
    5.0
    Drive thru is great! Fast friendly crew that can handle special requests
  • OR
    Ollie Rater
    Sep 23, 2025
    4.0
    I do not like the self checkout for fast food places. But overall, this restaurant is fairly clean. Especially for the area that it's in The staff at this restaurant Most of the time seems pretty friendly bathrooms are decent. Lots of parking. You just have to dodge the homeless in the parking lot.
  • JP
    Jayson Parmenter
    Sep 3, 2025
    5.0
    Very clean for a Mcdonalds.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1910 6th Ave W, Eugene, OR?

McDonald's is open daily from 5:00 AM to 10:00 PM.

What time does the McDonald's drive-thru open and close?

The drive-thru operates every day from 4:00 AM to 2:00 AM the following day.