Customer experiences with service quality were mixed, with some praising friendly and fast service while others reported rude staff and poor customer service.
Food Quality
Food quality varied significantly; some customers enjoyed the sandwiches while others complained about stale bread, missing ingredients, and unsanitary conditions.
Order Accuracy
There were multiple complaints regarding incorrect orders and missing items, leading to customer frustration.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in food preparation and serving areas.
Delivery Issues
Customers expressed dissatisfaction with delivery options and experiences, including being asked to pick up orders themselves.
MJ
Michael Jarvis
Feb 18, 2026
5.0
Amazing service great sandwich
JW
Jacob Walker
Nov 13, 2025
1.0
I had a really frustrating experience at this Jimmy John’s. I received a sandwich with no meat, and when I tried calling the store twice, nobody picked up either time, so I had to drive back. I asked if I could get a soda for the inconvenience, but the manager told me they don’t do inconvenience fees, which felt pretty dismissive considering the mistake and the extra trip I had to make. Overall, I left very disappointed.
LC
Larry Cummings
Sep 25, 2025
3.0
Tasty sandwiches whose ingredients can be customized. Handy place for a quick bite or to take out for a picnic or home.
We had great service this time but other times the workers neglected to add items we requested.