Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 495 West 7th Ave. in Eugene is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,621 reviews
5 stars
936
4 stars
430
3 stars
133
2 stars
51
1 star
71
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the burgers and fries for being delicious, but there were numerous complaints about soggy and undercooked items.
Customer Service
While some reviews highlighted friendly and attentive staff, many customers reported poor service experiences, including rudeness and lack of acknowledgment.
Pricing
Several customers noted that the prices are high, with some feeling that the quality did not justify the cost.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some customers noting a clean environment while others reported filthy bathrooms.
Order Accuracy
There were multiple complaints about incorrect orders, including missing items and wrong toppings, indicating a need for better order management.
- PFPeter FitznīcentīghtNov 13, 20254.0Food was great, staff was friendly. One of the two soda machines were out of a couple flavors but the earth did not open and swallow us whole, we just made an alternate flavor selection and joyfully proceeded to quench our thirst.
- SPsarjenka parksNov 5, 20253.0They didn't have any salt packets out for customers which was disappointing. They didn't offer me a water cup. And I couldn't call to make my order so I didn't have to wait in the car with my 4 month old. Food is good tho.
- JDJeff DascherOct 23, 20251.0Had five guys cooking and still didn't make it right. I was a grill cook for many years and I'd have been embarrassed and ashamed to make a burger that soggy and sloppy. Never will go there again and would never recommend that anyone else does. Worst burger I've ever seen. I am surprised they are still in business. Flat disgusting... Barf
- GKGail KempOct 18, 20254.0Your burger Patties are delicious but...my son and I both complain about your dry stale buns! You'd be five star if you fix that!
- JHJohn HugheyOct 16, 20255.0Had cheeseburger & fries. Nothing better than fresh cut fries!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys accept reservations?
No, Five Guys does not accept reservations.
What are the operating hours of the Five Guys location at 495 West 7th Ave, Eugene?
This Five Guys location is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and pickup services?
Yes, this location offers dine-in, takeout, in-store pickup, delivery, same day delivery, and no-contact delivery services.
How can I place an order for delivery or pickup from Five Guys?
You can order online at https://order.fiveguys.com/location/eugene/menu or through the Five Guys app available on iOS and Android.
What types of payment does Five Guys accept?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys offer gluten-free or vegetarian options?
Yes, sandwiches and veggie sandwiches are available without buns via a wrap or bowl, but cross-contamination risk exists. For details, review their allergen chart.
What is the special limited-time shake flavor currently available at Five Guys Eugene?
The coffee milkshake is back for a limited time at this Five Guys location.
Are there any nearby coffee shops I can visit before or after dining at Five Guys?
Yes, there are two Starbucks locations close by where you can enjoy coffee before or after your meal at Five Guys.
If my phone needs repair, are there any nearby options close to Five Guys?
Yes, CPR Cell Phone Repair Eugene and Cell Phone Repair stores are nearby for any mobile phone or electronics repair needs.
What other food options are available near Five Guys at 495 West 7th Ave, Eugene?
Nearby food options include Jimmy John's sandwich shop and SUBWAY if you want alternatives to burgers or fries.