Dairy Queen Grill & Chill

4.0
915 reviews
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Business Details

1602 Coburg Rd, Eugene, OR
97401-4848, United States
(541) 343-6005
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1602 Coburg Rd, Eugene, OR
97401-4848, United States

Hours

Reviews

4.0
915 reviews
5 stars
433
4 stars
246
3 stars
126
2 stars
44
1 star
66

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being overcooked or reheated, while others praised the taste and freshness.

Service Issues

Numerous reviews highlighted poor service experiences, including incorrect orders, rude staff, and long wait times.

Cleanliness

Feedback indicated that the cleanliness of the restaurant, particularly the restrooms, was lacking and needed improvement.

Customer Experience

While some customers enjoyed their visits and praised the friendly staff, others expressed disappointment with their overall experience, citing issues with order accuracy and service.

Ice Cream Consistency

Several customers noted that the ice cream, particularly Blizzards, were often served in a runny or melted state, failing to meet expectations.
  • CS
    Carrie Stewart
    Nov 9, 2025
    2.0
    I'm giving the food a low rating based on the 4 piece chicken strip basket. Bought it today for my son and I have never seen such small strips!! And for $10!! So not worth it!! And we always have to park and wait for our food to be brought out!
  • MS
    Micah Smith
    Nov 1, 2025
    5.0
    Great service
  • KK
    Krystine Kilger
    Oct 9, 2025
    1.0
    Dairy Queen became my go to burger place for the past 2 years food service atmosphere has always been great. Till tonight that is, while waiting on my order I watched kitchen staff put food in the microwave multiple times and didn't think anything of it. Once I got my order went home sat down to eat and realized my food looked off then I started eating. The bottom bun was mush it was so soggy, took two bites out of my burger and realized it had been reheated and,the fries tasted reheated as well. I was so let down and now I fear I am going to have to find another go to place.
  • LW
    Leisha Wharfield
    Sep 9, 2025
    5.0
    DQ, you know what it is. It's local, slower than bigger fast-food chains, and with better food. The chicken basket comes with both fries and toast. Try a Dilly Bar!
  • SP
    Sonia Padilla
    Aug 19, 2025
    5.0
    Really good food at affordable price. My kids loved the meal deal baskets and it filled them up. What more could you ask for.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill at 1602 Coburg Rd, Eugene?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.

Is Dairy Queen Grill & Chill closed on any holidays?

Yes, it is closed on November 27, 2025, and December 25, 2025.