Arby's

3.9
1102 reviews
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Business Details

35 Silver Lane, Eugene, OR
97402, United States
(541) 689-3500
http://www.arbys.com/locations/us/or/eugene/35-silver-lane/store-716
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
35 Silver Lane, Eugene, OR
97402, United States

Hours

Reviews

3.9
1,102 reviews
5 stars
430
4 stars
326
3 stars
191
2 stars
70
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing delays of over 30 minutes.

Food Quality

While many enjoyed the food, there were numerous complaints about cold items, incorrect orders, and inconsistent quality.

Cleanliness

Multiple reviews highlighted poor cleanliness in the dining area and restrooms, with some describing the location as disgusting.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of professionalism.
  • IH
    Issiac Holmes
    Jan 5, 2026
    1.0
    Ordered off door dash and none of the drinks were right or there. Sandwich was dryer then sand happy new year
  • SH
    Samantha Hall
    Jan 1, 2026
    1.0
    Went in to get a quick dinner for the family tonight because I love Arby's and this one is usually the best. My whole order was so messed up and not correct. Its really upsetting. Also the way the manager Jules treats her employees and coworkers is completely unprofessional and made me upset. I will definitely not be back unless I know she is off. But best sandwiches ever just not tonight. A negative atmosphere at work makes a huge impact. I paid cash.
  • GQ
    Gina Quinn
    Jan 1, 2026
    5.0
    Friendly
  • VE
    Victor Elam
    Dec 14, 2025
    4.0
    Had to park and wait out front even though there was only 1 other car in the drive through.
  • US
    Uncle Steve Smith Shelton
    Nov 20, 2025
    5.0
    Great food ok service
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