Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- Accepts reservationsNot available
- Requires appointmentNot available
Location
Hours
Reviews
4.3
88 reviews
5 stars
62
4 stars
9
3 stars
4
2 stars
5
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is overwhelmingly positive, with many customers appreciating the helpful and cheerful demeanor of the employees.
Order Accuracy
Several reviews mention issues with order accuracy, including incorrect drink preparations and overcharging, leading to customer dissatisfaction.
Location Experience
The new location is praised for its aesthetics and efficiency, but some customers express frustration with the double line system and long wait times.
Drink Quality
Customers consistently enjoy the drinks, highlighting the variety and quality of offerings, although some specific drink preferences were not met.
Staff Training
There are calls for better staff training to improve service consistency, especially in handling customer interactions and order mistakes.
- JBJeffrey Berry4 days ago2.0Asked for a large rebel and a large hot coffee and got 2 completely different sizes y'all trippin frfr Brookes and terries is better
- LSLexi Snyder6 days ago2.0The employees here are hit or miss, some are genuinely nice but more often than not they're quite snarky. I'm always polite, only order 1-2 drinks with little to no modifications, and have my app ready to scan with the preferred tip on. I don't need you to act like you're my best friend, but please don't act like I ruined your day because I pulled up to the window and you have to pause your conversation for 2 minutes. How about a "Hi there, what can we get for ya?" instead of a blank stare.
- MMMakaylaNov 5, 20251.0Every time I go here my drink is never right, I always get the wrong drink. It would be different if I got the wrong drink and it was actually good but it never is.
- JBJuanita Abbott BaumgartOct 20, 20251.0The Dutch has changed around here. The kids are rude, the attitudes are thick and we have received crap service so many times we are now dedicated customers of Karma Coffee. If you want all the customers then work with your staff and train them. End of story. And get rid of the little blonde assistant manager, who is about as condescending as one can get.
- JMJulia MontoyaOct 17, 20254.0Normal Dutch Bros. Lots of menu options that I wish had more explanation.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What is Dutch Bros Coffee known for?
Dutch Bros Coffee is known for its killer coffees, epic drinks, and fun-loving Broistas that infuse your day with positive energy. They also engage in annual giveback campaigns and local charity events.
What are the operating hours of the Dutch Bros Coffee location at 820 E Ellendale?
The location is open Monday through Thursday and Sunday from 4:45 AM to 10:00 PM, and Friday and Saturday from 4:45 AM to 11:00 PM.
Does this Dutch Bros Coffee location have a drive-through?
Yes, this location has a drive-through service.
How can I order Dutch Bros Coffee ahead of time?
You can order ahead by using the Dutch Bros app available for iOS and Android, or by using their online quick order link.
What payment methods are accepted at this Dutch Bros Coffee?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Some locations may accept personal checks, so check with the local shop.
Are there any caffeine-free drink options available?
Yes, caffeine-free options include decaffeinated espresso drinks, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
Are children and families welcome at this Dutch Bros Coffee location?
Yes, they welcome children and families, and offer a children's menu with drinks like Not-so-Hots®, Sparkling Sodas, Dutch Shakes, and Smoothies.
What nearby places can customers visit around Dutch Bros Coffee at 820 E Ellendale?
Nearby places include Dallas Alliance Church for spiritual visits, Whispering Bamboo Massage Therapy for relaxation, and Dallas DMV for vehicle services, all within close proximity for convenient stops before or after your coffee visit.
Is Dutch Bros Coffee near any other coffee shops or cafés?
Yes, there is another Dutch Bros Coffee nearby, along with various cafes and smoothie/juice bars, making it a popular area for coffee and refreshment options.
How can nearby public services like the Motor Vehicle Department or Dallas DMV assist customers visiting Dutch Bros Coffee?
Customers visiting Dutch Bros Coffee can conveniently handle their vehicle registrations or DMV needs at nearby facilities such as the Dallas DMV and Motor Vehicle Department before or after enjoying their drinks.