Many customers reported slow service, long wait times, and poor communication from staff.
Food Quality
Feedback on food quality was mixed, with some customers enjoying the ice cream while others complained about cold or poorly prepared food.
Customer Experience
Several reviews highlighted rude or inattentive staff, leading to a negative customer experience.
Cleanliness
Some customers noted that the restaurant was clean, while others reported unsanitary conditions.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes and quality.
GM
George Moon
Jan 5, 2026
3.0
I pick up their frozen hot chocolate drink, it's bomb and reasonably priced
MK
mark kondash
Dec 6, 2025
1.0
Don't know why,but waited for a bit , which is the norm but then I get cold food.the cheese wasn't even melted at all. Bummer for me .
NW
Norman Willard
Oct 8, 2025
1.0
Dallas D.Q. is the worst! Restaurant full of flys. Crew looks sad and moving slowly not making eye contact. Forgot our order completely while we sat and try to catch there attention. Order incomplete went up twice to get dipping sauces stood at counter 5 minutes and nobody even tried to help, just looking down and not making eye contact.
How sad...
SB
Shari Brennan
Sep 26, 2025
5.0
Ordered a custom, blizzard ice cream cake for a shower which was delicious. It all went. Staff was so helpful with the order process.
TW
Tim Wooten
Aug 31, 2025
4.0
Long line but the DQ crew got us through . Thank you