The negative reviews of this place are not exaggerations they are warnings.
Its only real strength is its location. Without the constant foot traffic, it would be difficult to justify the consistently poor level of service it provides. The experience is reliably disappointing.
The treatment ranges from indifferent at best to openly arrogant at worst, particularly from the manager, whose attitude clearly sets the tone for the entire establishment. The lack of professionalism is not accidental; it appears to be systemic.
There is no courtesy, no genuine willingness to help, and no basic respect toward paying customers. What stands out most is the normalization of dismissive behavior.
A business that relies more on its location than on the quality of its service can only sustain itself for so long.
If you have alternatives, choose them.
RM
Renita mathias
Feb 8, 2026
One of the worst Taco Bell experiences ever. The service here is extremely poor. Staff don’t know how to talk to customers and were yelling instead of communicating properly. The drive-thru is completely disorganized, and the wait time was over 30 minutes, which is unacceptable for fast food. The whole experience felt stressful and disrespectful. Management seriously needs to step in and take action because this location is being run very poorly.
Listen im not a hater - girl it’s taco bell. I don’t expect glitz and glam. But the avocado sauce I paid for was forgotten and this crunch wrap… i love y’all but I need the pictures to show how sad she is (a mess but still delicious). Mostly I’m just sad about the avocado sauce, but I love my midnight Baja. Everyone working there I thought I interacted with was an absolute delight also!!!!
MR
Mario Rodriguez
Feb 5, 2026
Do not mobile order from here. 99% of the time you’ll be waiting 20+ minutes for you food (after ordering 10-15 minutes ahead) drive thru takes forever and in the lobby takes even longer. 9 times out of 10 they mess your order up as well. Go to the one by worthy brewing. This one is terrible 😭
The people who work here are so unbelievably rude and the service is some of the worst I've ever experienced in a restaurant. It seems like they always get my order wrong, despite all of the modifications being clearly listed from placing the order through the kiosk they have on their store. When my cantina bowl was once again not correct, I nicely told them it wasn't supposed to have sauce on it - they argued with me telling me that the order was correct, despite there obviously being sauce pour all over the top. They remade it with an attitude and gave me another bowl with half the ingredients missing. Just rude, lazy employees who don't know what bare minimum customer service is.