Dairy Queen Grill & Chill

3.5
723 reviews
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Business Details

20425 Empire Ave, Bend, OR
97703-5700, United States
(541) 728-0505
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
20425 Empire Ave, Bend, OR
97703-5700, United States

Hours

Reviews

3.5
723 reviews
5 stars
266
4 stars
169
3 stars
92
2 stars
35
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and poor management, leading to frustration.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality of their meals.

Staff Behavior

There were multiple complaints about rude or unprofessional staff behavior, impacting the overall customer experience.

Operational Problems

Customers noted issues with the restaurant being closed during posted hours and problems with online orders, leading to confusion and dissatisfaction.

Cleanliness Concerns

Several reviews highlighted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • JC
    John Coppedge
    Nov 17, 2025
    3.0
    I was shocked by how small the French fry portions were. Potatoes aren't that expensive.
  • MG
    Marcus Gillette
    Oct 28, 2025
    1.0
    Very slow. Nobody at counter so made us order via app. That’s great for delivery…but terrible for order in person. I’m not sure why anyone would come here in person.
  • AA
    Arztaly
    Oct 23, 2025
    5.0
    This dairy queen is really nice and very friendly workers would reccomend
  • MB
    MARY BROWN
    Oct 10, 2025
    3.0
    Good is fine, for fast food. Ice cream is superior. Help is scarce, under paid, and under age. They are doing their best though.
  • G1
    GlitterFactory 1
    Oct 2, 2025
    5.0
    Clean upon entering. Ordered the chicken strip sandwich.. "spicy" (it's regular strip with some "spicy sauce spread on the bun". The strip weren't the freshest I've had, and just the 2 strips,bun,lettuce, n sauce, almost 9 dollars, no fries or drink-( strips warm in middle, not hot). Still ate it and fill that spot in my belly.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes via DQCakes.com.

What are the operating hours of Dairy Queen Grill & Chill in Bend, OR?

Dairy Queen Grill & Chill is open Monday through Thursday and Sunday from 10:00 AM to midnight, and on Friday and Saturday from 10:00 AM to 1:00 AM.