Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.5
761 reviews
5 stars
273
4 stars
182
3 stars
97
2 stars
56
1 star
153
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Customers reported issues with food quality, including cold items, incorrect orders, and poorly made desserts.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.
Staff Attitude
Several customers noted that staff appeared disinterested or rude, contributing to a negative dining experience.
Management Issues
Feedback indicated a lack of effective management, with complaints about understaffing and poor operational practices.
- KBKen BurhusNov 17, 20251.0Worst Dairy Queen in the state of Oregon is on South 3rd St. In Bend Oregon.they mess up orders every time.
- TAThrow AwayOct 27, 20251.0They ignore you if you go through the drive-thru
- NANancy AveryOct 22, 20251.0Worst $7 burger I've ever had! The patty was burnt to charcoal. It was dry as straw. I was starving after running errands all day and stopped to grab something quick. Go to Carl's Jr or any place else. I took out the burger and threw it in their trash, ate the bun because I was so hungry!
- KRKris ROct 22, 20252.0I'm a bit of a DQ connoisseur, and I do grade them on a curve because you know what you're agreeing to when you go to DQ. With that said, I've visited many dozens of DQs all over the country, and this one is one of the worst. The service is simply terrible. I really can't recall employees at a fast service restaurant being as visibly disinterested, bordering on antagonistic, as I saw here. Now, even if the employees are low effort, the food typically makes up for it. Not so here. The fries were clearly not fully cooked -- I saw two patrons have to take theirs back to the counter -- while the chicken strips were actually overdone. In my case, I placed an order via the DQ app and waited to either hear my name called or to see in the app that the order was ready. Neither had happened after ~15 minutes, so I was finally able to catch the attention of a worker who had my bag of food sitting right there the whole time. Of course, the sundae was well on its way to melting by then. All of this can be chalked up to poor management. If a DQ franchisee wants to run a solid business, they know the steps that are necessary to do it. This one isn't taking those steps.
- TSToyota SupraOct 19, 20251.0Order 3 large blizzards last night and waited for a long time and they all were not made correctly and whipped up how a blizzard is supposed to be. The toppings were hard and crunchy and the rest was vanilla ice cream. I’ve been trying to reach the restaurant for a day and they don’t answer their phone. I won’t be back or recommend them. I’ll contact my credit card company..
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Bend, OR?
Dairy Queen Grill & Chill is open daily from 10:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.
What type of menu items can I expect at Dairy Queen Grill & Chill?
You can enjoy classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, the location features a drive-thru and also has outdoor seating available for customers.
Is Dairy Queen Grill & Chill family and kid-friendly?
Yes, the restaurant welcomes families and children, providing booster seats and high chairs to accommodate young guests.
Can I order Dairy Queen meals online or through a mobile app?
Yes, you can order online via their pickup order URL or download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What is the location address and contact number for this Dairy Queen?
The Dairy Queen Grill & Chill is located at 61331 S Highway 97, Bend, OR 97702-2105. The main phone number is +1 541-385-6880.
Are there any nearby automotive services close to the Dairy Queen Grill & Chill?
Yes, several automotive-related businesses are nearby, including Auto Care, AUTO CARE INC tire shop, and Gills Point S Tire & Auto Service, making it convenient to combine errands.
What nearby shopping options are available near Dairy Queen Grill & Chill?
Close to Dairy Queen, you can visit Ace Hardware, Harbor Freight Tools, Bend Factory Stores, Columbia Factory Store, Nike Factory Store, and other retail shops for a variety of purchases.
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include KFC for chicken dishes and The Corndog Co of Central Oregon food truck serving American-style food.
Does the area around Dairy Queen Grill & Chill offer any community or service organizations?
Yes, nearby you can find services such as UPS Authorized Shipping Outlet, Project Healing Waters Fly Fishing program, Goodwill Industries charity, and employment agencies like Express Employment Professionals.