Safeway

Reviews

• AS

  Ashley Svela

  3 days ago
  5.0
  Awesome store!!! Always clean and inviting.
• EK

  Ev Kane

  4 days ago
  5.0
  Caitlyn at the customer service desk was SO helpful to me. Thank you so much!!
• MB

  Michelle B

  Feb 12, 2026
  1.0
  I moved to Beaverton awhile back and started shopping from Newberg. Every SINGLE TIME I have been over charged. I either have go back or I don’t have the time (pretty sure they count on that) and don’t. Today however was the last straw. The cashier over charged me on 3 items, All 3 are on the ad. I told the cashier that the prices were not correct. Had to show her that, yes I have the app. And yes I clipped all that was needed. She said ok. She adjusted the prices, or so I thought. I checked the receipt and NO she did not. Went to customer service and explained and show her the clipped items on my phone. She was giving me a bad time about it. So I told her to keep the items and give me my money back. This will be the last time I ever step foot in a Safeway again. There is other stores that don’t do this! Plus they give you a bad time like it’s our fault. They are ones who over charge not us Horrible customer Service
• TH

  Tyler Hines

  Jan 25, 2026
  1.0
  Edit: I reached out to them on their Contact Us page and they ghosted me. They asked for my info and I gave it to them 2 weeks ago, and no one ever contacted me. And I saw the same guy yelling at someone yesterday. I tried redeeming a Bottle Drop voucher at the self-checkout and got angrily told off by the employee covering the self-checkout that I was supposed to go to the regular checkstand because I was taking up his time instead of helping everyone else.
• RN

  Rae N

  Jan 11, 2026
  1.0
  Do NOT use pickup. I’ve been ordering pickup from this Safeway for years over nearby competitors even closer to home and had a few faults but nothing compares to the past month. My last 3 experiences have been below standards by far. First, they overcharged me due to removing items that were part of a deal and not substituting (ex. Chips buy 3 for certain price). “no” other options available, and my charge doubles? Wrong. There were other options, they didn’t even offer or ask. Second trip, I pick up and drive home, to discover all of my cold foods missing. Which I get it. Things happen. Today, third time, many out of stock items and no offer of subs again, which I can deal with. What I can’t is being denied my order for 2+ hours and having to argue and do nothing further except push to get customer care. After I was alerted my order was ready for pick up, they texted saying there was an issue with my payment, although the app says I can pick up and shows a receipt. I go into billing and payments and check and update payment info (csv on two other cards). Talk with customer care to confirm I’m good and then follow up with the store via text (how they contacted me). Failed to get any response for over an hour until I called. To be told I still could not pick up. So back to customer care where they state there is no way they can deny my pick up as it was ready and paid. After many calls with the store and customer care and me stating they needed to figure it out vs offering solutions that inconvenience me further, they looked into it more and determined my order was good and I could pick up but requested I call the store (again) to tell them I was good. I requested they call the store as I had been through this TWICE already. The customer care rep did call back after calling the store to confirm I could pick up. The store sucks. Help your customers, don’t blame them for system issues. Basic customer service; I guided the manager on how they could offer support/resolutions. Sad.

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