Chipotle Mexican Grill

Reviews

• GB

  Gabriel Baca

  5 days ago
  2.0
  After entering the establishment, The young boy behind the counter did not make eye contact with us nor even acknowledge our presence while we were patiently waiting to be helped. We stood waiting for roughly 10 minutes until some young lady came from the back to help us. The boy had some kinda of attitude problem going on. I understand we all have bad days,but it's super important not to take it out on us customers. The food is not cheap and for us to get such "i don't care" treatment didn't sit with us and frankly discouraged us from returning. The food is good but never hot. The trays were almost empty and the team moral was non- existent. Hire some employees who care. People work hard for there money and can go anywhere but choose Chipotle. Don't make the experience one to remember(in a bad way).
• HO

  Hanson Olives

  Nov 14, 2025
  1.0
  Went there at 10:05 pm. They were out of many options but I ended up Ordering two bowls, asked the server to put both chicken servings in one of them and leave the other with no chicken. Ended up charging me for double scoop.
• OY

  Oliver Y

  Nov 12, 2025
  1.0
  Every time I order online, they keep the order behind the counter instead of putting it out, so I have to stand by the register and wait for someone to acknowledge me to get the order. Half the time they'll ignore me for like 5-10 minutes before asking for the name on my order. A lot of the time my order is in sight behind the register. Drives me crazy, I'm going to try a different Chipotle.
• JK

  Justin Keeland

  Nov 8, 2025
  2.0
  Employee giving his friends massive portion sizes and minimal to other customers. Waiting in a to go order the employees in the back dancing without a care to customers waiting. Just wish customer service was made a priority.
• DB

  David Zoraiz Benjamin

  Oct 18, 2025
  4.0
  This Chipotle is always mediocre. There's nothing that's terrible about it per se but nothing that's ever exceptional back when the Chipotle opened everything about it was exceptional. Their portions were huge. The prices were obviously cheaper and they didn't have a problem with you asking for things on the side even though you had a lot of it already in your bowls or burritos. However, when ordering using their app, which is what Chipotle's overall preferred method is, there's no way to really ask for having a side of salsa or a side of sour cream. Even though if I were to wait in line I could ask for heavy sour cream and still asked for a side of it as well. This needs to be changed in the app and also when placing an order through the app. If you go in and say can I get an extra side of it. No one there is happy about it. I've been told multiple times that there's a place starting on in the app but if you try to add sour cream separately it charges you. This is counterintuitive since it provides customers a different experience between ordering in the app as well as ordering in person. One thing that I've noted for coming here is how often how loud the area hair is. It really is not congenial for having any sort of conversations at all. Whether you're with a date or if you're here with family, it's just so loud and I can't even understand why there's not like. There's a lot of people and it's not like there's music playing. It's just loud fans or the exhaust from the kitchen I guess. This is the closest Chipotle to me. Or at least it's always in the area that I'm at going to WinCo or to cedar hills crossing. So I will probably come back here. However, because of these tainted experiences, I have chosen against Chipotle less often.

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