Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Astoria Subway® Restaurant at 11 W Marine Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with employees being rude, unhelpful, and dismissive towards customers.
Food Quality
Many customers reported issues with food quality, including stale bread, missing ingredients, and overall dissatisfaction with the sandwiches.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and unsanitary conditions.
Staffing Issues
Customers noted that the location is often understaffed, leading to long wait times and inadequate service.
Management Concerns
There were complaints about management not being present or responsive to customer issues, contributing to a negative experience.
RV
R V
Dec 28, 2025
1.0
My family and I stopped in town to essentially visit the famous Goonies house and then decided to drop in for some quick sandwiches. It wasn’t busy and the only employee working was obviously not doing anything productive but from the get go her customer service skills lacked greatly. There was no greeting and we definitely didn’t feel welcomed to be there. There was no other customers in there and she didn’t look like she was cleaning up. She was short with her responses and she definitely made it known that we were an inconvenience. As we left my wife told her to have a “good night” and she proceeded to personally insult my wife. This person must have skipped the customer service portion of her training. Maybe the manager or the owner should conduct some retraining.
MV
Maria Velasquez
Dec 27, 2025
1.0
Keygi (or however you spell the name) is EXTREMELY RUDE and has absolutely no customer service.We stopped by for some quick sandwiches and when ordering she had a visible issue with helping us. She personally insulted me for no reason in front of my husband and children. This insult came after I told her that I hoped she had a better day because of the short answers and visible attitude she was portraying while we were telling her our orders. When asked what sandwiches needed to be toasted I was letting her know that one of the sandwiches that she placed on her toasting mat did not need to be toasted, she said “I know, I was making room and arranging them”, when she clearly was not. I have never received such horrible service and disrespect. I would like for the manager or owner of this franchise to reach out to me.
MV
Miguel Del Villar
Nov 20, 2025
5.0
I just wanna give credit to the new hire at this location. I believe her name is kesi. Absolutely amazing customer service, great work ethic. Definitely will be goin back to this location.
BT
B Tsuneo
Nov 19, 2025
3.0
I love you guys but bro’ yall didnt make it with love. I still ate it regardless but please dont me like that no’mo🫶
JG
Jacqueline Gollnick
Nov 3, 2025
1.0
I got here at 9:30am for an order that was supposed to be ready at 9:35am. Door was locked, no one was inside. The app doesn’t even allow you to cancel your order, just get directions or contact the store. What a joke.