Dairy Queen Grill & Chill

Reviews

• RC

  Rose Charles

  Sep 4, 2022
  3.0
  Staff needs to familiarize themselves with various payment methods.
• PL

  Perrin Larton

  Sep 4, 2022
  4.0
  Good burgers, good service, good ice cream.
• CR

  Cece Reviews

  Jun 5, 2022
  1.0
  We just got back from our visit at this location by Ashland- We ordered a s’mores shake, blizzard, fries, medium vanilla cone, small vanilla cone dipped in chocolate and small chocolate cone dipped in chocolate… The shake was poorly mixed, there was a short black hair in the vanilla cone, the blizzard wasn’t flipped and was super watery, they tried to give us two un dipped vanilla cones and when we gave the one back and I asked for our chocolate cone dipped in chocolate they said in the background their chocolate machine was down and the poor kid at the window I could tell felt bad but the staff was not helping him at all…….They never offered to make something else in replacement or the money back…. we were unaware when we ordered that they didn’t have the chocolate ice cream and yet one of the girls on staff came up to the window and said with an attitude “it says dipped cone on the screen” and walked away…. I understand that whoever took the order failed to let us know what you didn’t have and failed to communicate with us and with that girl that that wasn’t an option… but that was not our fault. This was just such a poor experience all around. Note to the owner or manager- Please teach your staff to be kind to your customers, if you treat everyone the way you treated us you won’t have a place to work because your business will fail. Learning some customer service skills is a good start. We sadly will not be returning to this location. Bummer since it is new. Maybe try offering an apology for your mistake and offering a comparable price item or a refund- just a thought.