Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative dining experience.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect items.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and specific staff members for their friendliness and good service.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Long Wait Times
Numerous customers expressed frustration over excessively long wait times in the drive-thru, even during non-peak hours.
MS
Moriah Schuch
Dec 26, 2025
1.0
They wont take any bills higher than a 20 ? Even if the order is 50 or over. Incredibly inconvenient and baffling in terms of business. If you don't want to take people's money then why are you open?
CS
Corey Sandstrom
Nov 14, 2025
5.0
Best service in Albany
PA
Parker Appah
Oct 27, 2025
1.0
I was extremely disappointed with this location and Kara and Sara’s service. We ordered 2 small blizzards hoping to use a BOGO coupon for blizzards. Coming to the drive through window we were told that they were unable to honor our coupon. They said it came from a different store and their store wasn’t participating. We had used the same coupon from the back of a receipt that had multiple copies. All fair. We had gotten lucky a few times if that was true to their policy.
However when presented with our blizzards the first one was flipped to show it was thick per Dairy Queen corporate policy, the second blizzard wasn’t flipped when it was presented. We pointed this out to the employees but they said again. Their store wasn’t participating. That they only had to flip one. Again odd since they don’t seem to stand by a corporate policy but okay fine. We are okay paying full price for the two blizzards. We drive away and as I’m eating my blizzard I realize that a mix in I payed and was charged extra for was missing.
I’m overall really disappointed with our experience and would advise everyone to skip this location. My family feels sad and taken advantage of over this customer interaction
RS
Rebecca Sheilds
Oct 27, 2025
5.0
Food was great service was great I have fur babies when I got to the window and they saw the girls they asked if they wanted pup cups as they waged their tails in happiness and excitement.... Normally this is where we go after last night I will not be going back it was horrible I ordered a bacon burger and three of the double burgers very specific no onions nothing except mail and ketchup I ordered three of those and the double bacon burger and we ordered the Texas type toast that comes with the chicken basket I spent 30 bucks which is a lot for me I don't make a lot of money I get it home none of it is edible there was so much mayonnaise and ketchup it was all over the bun it was all over the inside of the wrapper the burgers were squished every single burger had onions on them when I specifically ordered them with no onions the Texas type toast was old toast they just added extra butter to it was so hard you couldn't even eat it I still have it I called them immediately when I got home and so the mess I got and basically was told back not acceptable I've been trying to call since I got home this afternoon nobody answers the phone I don't have $30 too just throw away for dinner that I can't even feed my dogs I will not be going back I'm very sad and very disappointed it was clear to me that the staff that was working did not care my food was such a mess yes they were busy I that's still not an excuse to treat your customers that help pay your wage like they don't matter so I will be trying to find somewhere else to go
JD
Jessyca1st Davis
Oct 18, 2025
5.0
we got a ice cream and a bacon burger it was so good and the lady who run the cash register was so nice
What are the opening hours of Dairy Queen at 2710 Pacific Blvd SE, Albany?
Dairy Queen is open Monday to Friday from 10:30 AM to 9:00 PM, and on Saturday and Sunday from 11:00 AM to 9:00 PM.
Does this Dairy Queen location offer drive-thru service?
Yes, this Dairy Queen location has a drive-thru service for convenient ordering.
Are there seating options available at the Dairy Queen in Albany?
Yes, this Dairy Queen offers both indoor and outdoor seating, including high chairs and booster seats for families.
Is this Dairy Queen family-friendly and suitable for children?
Yes, Dairy Queen in Albany welcomes families and children and provides amenities like booster seats and high chairs.
Can I order Dairy Queen's menu items online for pickup in Albany?
Yes, you can place orders online for pickup through their website at https://www.dairyqueen.com/en-us/order/pickup/n/17771/.
How can I get the latest deals and offers from Dairy Queen in Albany?
You can download the Dairy Queen mobile app for exclusive deals and rewards.
Is there a restroom available for customers at the Dairy Queen on Pacific Blvd SE?
Yes, this Dairy Queen location has a restroom available for customers.
What nearby attractions can I visit before or after dining at Dairy Queen in Albany?
You can visit Shotgun Creek Recreation Site, a local park and attraction, which is close to Dairy Queen for outdoor activities.
Are there other dining options near Dairy Queen in Albany?
Yes, nearby dining options include Ding How Buffet & Grill and Golden Town Buffet for Asian cuisine, as well as Victorico's Mexican Food and Muchas Gracias for Mexican food.
Where can I find services like fitness or wellness near Dairy Queen in Albany?
Nearby wellness and fitness options include Anytime Fitness gym, Blue Sky Beauty Massage and Spa, and Painted Nails and Spa.