Business Details
About
Mexican Restaurant
Chipotle Albany OR is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.2
350 reviews
5 stars
127
4 stars
47
3 stars
42
2 stars
29
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including spoiled ingredients, undercooked rice, and unsatisfactory portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, with dirty tables and food debris.
Portion Sizes
A common complaint was the inconsistency and small portion sizes, particularly for meat, leading to dissatisfaction with value for money.
Management Concerns
Customers expressed concerns about management practices, particularly regarding food handling and staff training.
- RLRob LippertNov 12, 20251.0Waited 30 minutes through what we thought was a drive thru line to be told it was only for order pickup. There were zero signs communicating this.
- MAMarisa ApteckerOct 27, 20251.0Shouldn’t be passing health inspections. Served primarily rotten lettuce on both menu items. There seems some be some deep endemic problem with the management of this location. I used to work nearby and haven’t been in about a year or so, and didn’t have unusual expectations for a Sunday night. I didn’t expect the food to be stale, I arrived at 8:30 and their website says they close at 11:00, so a good 90 minutes before close, but all the grills were off, and of the two staff members on shift one was sweeping the entire duration of my stay. The few customers there were relaxed and understanding. There were several food outages, including white rice, and fajitas, and most of the meat looked completely desiccated, like dog food. The remains of the fajita looked like it was cooked 6-7 hours ago, and the worker confirmed they were spoiled. I’ve never seen anything like it. I should have left, but I was tired and hungry and wanted to believe it wouldn’t be problematic. My food was served room temperature, to straight cold. It makes we wonder if there’s a cheaper tortilla product they’re using, or if the tortilla press was off? Brought the food home, and I was grateful I had tacos as I could see the rotten lettuce right away. My boyfriend, who compulsively contradicts me on principal, couldn’t ignore the rotten shredded lettuce across his bowl. It’s obvious that no fresh food was prepared there for hours and hours, there was no rush, and rather than blaming the workers I squarely blame management. This was a horrifying experience, I’m challenging the charge on the principal of being served rancid food, I’m frightened for the people in front of and behind me who ordered burritos with hidden rancid lettuce. I’m reporting this to the health department, hopefully that will encourage better oversight. The franchise owner should be ashamed.
- CKChance Kallai.Oct 26, 20251.0Food wasn’t great I waited in line for awhile and once they finally took my order they were star struck.
- EMEmily MarvinOct 9, 20251.0It is 12:30pm and they are already closed because they ran out of meat again. They've been open an hour and a half and can't even keep regular food cooking. Can you even close the business during open hours like this?? Thanks for nothing, Albany Chipotle. Huge disappointment to discover!
- EEESep 28, 20251.0Never go through the chipotlane. You will get absolutely jewed.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Albany, OR serve?
Chipotle Albany OR serves customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 1961 SE 14th Ave in Albany?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Albany, Oregon?
The restaurant is located at 1961 SE 14th Ave., Albany, OR 97322.
Can I order food online from Chipotle Mexican Grill in Albany?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle mobile app.
Does Chipotle Mexican Grill offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
How can I contact Chipotle Mexican Grill in Albany?
You can reach them by phone at +1 541-497-8491 or email OR.3455.Albany@chipotle.com.
Are there any credit unions near Chipotle Mexican Grill Albany?
Yes, SELCO Community Credit Union is nearby, which may be convenient if you need banking services before or after your meal.
What other restaurants are located near Chipotle Mexican Grill in Albany?
Nearby dining options include Johnny Carino's, Burger King, Fruty Fresh smoothie and bakery, Panda Express, Red Robin Gourmet Burgers, Applebee's Grill + Bar, and Del Taco.
Are there any recruiting or employment agencies near Chipotle Mexican Grill Albany?
Yes, the Air Force Recruiting Office, Marine Corps Recruiting, and US Marine Corps Recruiting Station ALBANY are nearby, useful for those interested in military service opportunities.
What is Chipotle's commitment to food quality and sourcing?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that use humane and sustainable practices and avoiding artificial colors, flavors, or preservatives.