Swiss Chalet

3.7
1426 reviews
Rotisserie Chicken

About

RestaurantRecipe Unlimited
Swiss Chalet in Woodstock, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
427 Norwich Avenue, Woodstock, ON
N4S 3W4, Canada

Hours

Reviews

3.7
1,426 reviews
5 stars
698
4 stars
240
3 stars
128
2 stars
96
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service was inconsistent, with some servers receiving high praise while others were criticized for being inattentive or unprofessional.

Food Temperature

Many customers reported that the food was served cold or not hot enough, leading to dissatisfaction.

Cleanliness

Several reviews mentioned issues with cleanliness, including dirty tables and floors, which detracted from the dining experience.

Staff Recognition

Certain staff members, particularly Laura and Tammy, were frequently highlighted for their excellent service, creating a positive impression.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, contributing to customer frustration.
  • JA
    Jai Anthony
    2 days ago
    2.0
    St Hubert is so much better!! Cora owns both but St Hubert is far better. Not the first time I’ve waited 30 minutes for an online order from the chalet.. 45 minutes after the app said so actually it would be ready. Always leave a good 30-45 minutes from what the app tells you. Everything was cold, I checked before I left, but at least everything was there. I thought about returning the whole order but I felt my whole life leaving me. If I returned it all, what would I get in addition and would I have to book a hotel to wait? Unfortunately my mom is old school and thinks the Chalet is still relevant. She hasn’t had to go get take out in 20yrs, so this garbage to her is a one time thing.
  • MW
    mavric w
    3 days ago
    1.0
    Just got hung up on by your location manager. Will be contacting head office as well as my credit card company to do a charge back.
  • JH
    Jodi Holden
    Dec 28, 2025
    1.0
    We were there Dec27th, it started out good . Was seated our waitress was Rosie. She brought our drinks and then took our order and hardly saw her after that. I ordered a Caesar salad with chicken. I didn’t mention my allergy because I’ve had their salad before. They brought it to the table and I was just going to start eating it when I notice green onions in it and lots of it! I call a waiter over and said what I noticed and he told me that it was bacon. My husband had to actually pick up some onion and said this is onions not bacon. That’s when Rosie appeared and said she doesn’t know why they would have put them in the salad. And disappeared again. The other waiter brought a fresh salad for me. And that was the end of our service , Rosie didn’t come back to check if it was ok or a manager for that matter. We didn’t get our drinks refilled, Just the bill. And a lot of poor service. And I told my husband that will be the last time we go there.
  • JP
    Julie Porter
    Dec 20, 2025
    1.0
    Was at a nail salon where I overheard a woman tell someone seated beside her that she owned the Swiss Chalet in Woodstock - she then proceeded to be excruciatingly rude to the employees of the salon. Can’t imagine wanting to put a single dollar into the pocket of a person who thinks it’s ok to treat people like that.
  • RC
    Ray Curry
    Dec 20, 2025
    1.0
    Don't think this location will ever get its act together....food was terrible...baked potatoes were black inside .chicken was awful...will be a long time before I would think of ever going back there......Why would i waste my time filling out a form just fix your issues....Paris location is excellent...visit them

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 427 Norwich Avenue, Woodstock offer a Braille menu?

Yes, every Swiss Chalet location with a dining room has a Braille menu.

Does Swiss Chalet Woodstock have a patio?

Yes, Swiss Chalet at 427 Norwich Avenue, Woodstock has a patio for dining, open based on weather conditions.