Swiss Chalet in Woodstock, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Service was inconsistent, with some servers receiving high praise while others were criticized for being inattentive or unprofessional.
Food Temperature
Many customers reported that the food was served cold or not hot enough, leading to dissatisfaction.
Cleanliness
Several reviews mentioned issues with cleanliness, including dirty tables and floors, which detracted from the dining experience.
Staff Recognition
Certain staff members, particularly Laura and Tammy, were frequently highlighted for their excellent service, creating a positive impression.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, contributing to customer frustration.
JA
Jai Anthony
2 days ago
2.0
St Hubert is so much better!! Cora owns both but St Hubert is far better.
Not the first time I’ve waited 30 minutes for an online order from the chalet.. 45 minutes after the app said so actually it would be ready. Always leave a good 30-45 minutes from what the app tells you.
Everything was cold, I checked before I left, but at least everything was there. I thought about returning the whole order but I felt my whole life leaving me. If I returned it all, what would I get in addition and would I have to book a hotel to wait?
Unfortunately my mom is old school and thinks the Chalet is still relevant. She hasn’t had to go get take out in 20yrs, so this garbage to her is a one time thing.
MW
mavric w
3 days ago
1.0
Just got hung up on by your location manager. Will be contacting head office as well as my credit card company to do a charge back.
JH
Jodi Holden
Dec 28, 2025
1.0
We were there Dec27th, it started out good . Was seated our waitress was Rosie. She brought our drinks and then took our order and hardly saw her after that. I ordered a Caesar salad with chicken. I didn’t mention my allergy because I’ve had their salad before.
They brought it to the table and I was just going to start eating it when I notice green onions in it and lots of it!
I call a waiter over and said what I noticed and he told me that it was bacon. My husband had to actually pick up some onion and said this is onions not bacon. That’s when Rosie appeared and said she doesn’t know why they would have put them in the salad. And disappeared again.
The other waiter brought a fresh salad for me. And that was the end of our service , Rosie didn’t come back to check if it was ok or a manager for that matter.
We didn’t get our drinks refilled,
Just the bill. And a lot of poor service.
And I told my husband that will be the last time we go there.
JP
Julie Porter
Dec 20, 2025
1.0
Was at a nail salon where I overheard a woman tell someone seated beside her that she owned the Swiss Chalet in Woodstock - she then proceeded to be excruciatingly rude to the employees of the salon. Can’t imagine wanting to put a single dollar into the pocket of a person who thinks it’s ok to treat people like that.
RC
Ray Curry
Dec 20, 2025
1.0
Don't think this location will ever get its act together....food was terrible...baked potatoes were black inside .chicken was awful...will be a long time before I would think of ever going back there......Why would i waste my time filling out a form just fix your issues....Paris location is excellent...visit them
Does Swiss Chalet at 427 Norwich Avenue, Woodstock offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Does Swiss Chalet Woodstock have a patio?
Yes, Swiss Chalet at 427 Norwich Avenue, Woodstock has a patio for dining, open based on weather conditions.
What are the opening hours of Swiss Chalet at 427 Norwich Avenue, Woodstock?
Swiss Chalet in Woodstock is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Woodstock offer delivery and takeout options?
Yes, Swiss Chalet Woodstock offers delivery, takeout, and curbside pickup. You can order online via their website or mobile app.
Are there any special deals or promotions available at Swiss Chalet Woodstock?
Yes, they offer a variety of deals including limited-time promotions and family meal specials. Check their Specials & Deals page for updates.
Does the Swiss Chalet location in Woodstock have a patio for outdoor dining?
Yes, Swiss Chalet at 427 Norwich Avenue has a patio available for dining, open depending on the weather.
Is Swiss Chalet Woodstock family-friendly and do they offer a children's menu?
Yes, the restaurant welcomes families and has a children's menu available.
Can I order ahead online or through an app at Swiss Chalet Woodstock?
Yes, ordering ahead is available online through their website or mobile app, with options including curbside pickup and delivery.
What types of payment does Swiss Chalet Woodstock accept?
They accept debit cards, credit cards, and mobile NFC payments for your convenience.
Does Swiss Chalet Woodstock offer vegetarian or gluten-friendly menu options?
Yes, they offer vegetarian options and provide a Nutrition & Allergy Guide. However, cross-contamination is possible, so they cannot guarantee allergen-free items.
What nearby restaurants can I visit before or after dining at Swiss Chalet Woodstock?
Nearby options include Harvey's for burgers and fast food, Boston Pizza for pizza and chicken, and Royal Indian Treats for Indian and Middle Eastern cuisine.
What shopping and services are near Swiss Chalet Woodstock that customers might want to visit?
Near Swiss Chalet you can find Ardene for women's clothing, PetSmart for pet supplies, and Canada Post for mailing services, making it convenient to combine errands with your meal.
Are there any entertainment or activity spots near Swiss Chalet Woodstock for families?
Yes, Crock A Doodle offers arts and entertainment activities nearby, which can be great for families visiting the area.