We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different.
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Food Quality
Mixed feedback on food quality; some customers enjoyed their meals while others complained about portion sizes and taste.
Cleanliness
Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Value for Money
Many customers felt that the prices were not justified by the portion sizes and quality of food, leading to disappointment.
Staff Friendliness
While some reviews praised the friendliness of the staff, others reported negative interactions, indicating inconsistency in service.
JS
JFA Serpe
Nov 7, 2025
1.0
No value. I paid $50 for 2 shrimp and chicken Pad Thai and 2 Spring Rolls. I love Thai food, and the food at this location is pretty good, but for over $50 I definitely expect more than mostly noodles and very little protein, and when did their TOFU get minced?
Furthermore, since removing the self serve topping (peanuts, sriracha lime and hoisin) area they've become extremely cheap with them. No peanuts and they only give one small squeeze pack of the sauces. The best part is, they'll ask if you need napkins or cutlery, as if you eat with your hands. At their price point, these extras should be available in abundance.
Not sure about others but this stuff is pretty evident to me.
RS
Ravina S
Nov 1, 2025
1.0
Worst customer service experienced ever.
We really like Thai food but will never be returning.
I am writing this review even before I have received my order so can’t comment on the food quality.
You guys really need to work on providing some customer service skills to the lady on the cashier machine else it’s going to impact you all.
Sorry to state but there was also a problem with her being clearly racist - was being polite with white people in front of us which was evident that she’s not liking us being here and probably not able to digest our presence. Very sad that no one in your employee base has noticed and corrected this behaviour.
HY
Helen Yakeemovich
Oct 20, 2025
5.0
Loved the food. A+ for service
HA
Hadia Altaf
Oct 18, 2025
1.0
I ordered from this Thai Express for the first time, as I usually go to another location near my home. Since I was in this plaza shopping, I decided to give this one a try, but unfortunately, the experience was very disappointing. The food was extremely dry and not saucy at all. There was too much soy sauce, which made the noodles dark. I ended up wasting about $70 worth of food. I’m very disappointed and won’t be returning to this location. I expected the same quality as other Thai Express locations, but unfortunately, this one did not meet that standard.
RS
Rida Shahzada
Oct 3, 2025
5.0
I have another Thai Express closer to my house, but I come to this one because the service, food and restaurant are amazing. the staff is so kind and they make the food delicious with amazing portion sizes. The restaurant is also very clean and I've seen staff clean thoroughly often.