Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Whitby Subway® Restaurant at 80 Thickson Rd South brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.5
187 reviews
5 stars
71
4 stars
45
3 stars
26
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, slow service, and lack of attention to orders.
Food Quality
Several reviews highlighted issues with food quality, including stale bread, unsanitary conditions, and insufficient toppings.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unclean food preparation areas.
Employee Attitude
There were numerous complaints about the negative attitudes of employees, with some customers feeling unwelcome or treated poorly.
Positive Experiences
Despite the negative feedback, some customers praised individual employees for their friendly service and the quality of their sandwiches.
- AAAnon2 days ago5.0They still have the old style which is nice, but Jo also did a great job and was really nice! Good place.
- SHShae HiscockOct 10, 20254.0I had order a BLT sub and yes I got that but had mixed in onions with it (I don’t eat those it was mixed with the tomatoes) and I got the combo, I got charged for one that isn’t a combo since I didn’t get two items(two cookies or a cookie and chips with a drink) they didn’t tell me the combo was 2 items (before it was only a cookie/chips and a drink ) they didn’t tell me until after I had paid and told me I can’t get another cookie or chips for the combo I paid for
- EAElisha AtkinsonOct 8, 20253.0usually they do really well when I ordered my food I told the lady what I wanted and when I went to pay she didn’t put both sauces on it like i asked
- AMAmelia MSep 9, 20251.0DO NOT EAT HERE!! I went in to get a sandwich and first thing I noticed was there was a hair sitting on top of the cheese. When I pointed it out the lady making my sandwich didn't even react (like this was a normal occurrence), just took the top cheese off the pile and threw it in the garbage, didn't change gloves or wash her hands. (I should've just left at this point but I'm not very confrontational and felt bad she had already started making the sub.) When I got home and opened my sub, there was another hair stuck to the sticker that holds the wrapping on the sub, as well as another one inside. I was disgusted at this point and called subway, they said they would make me a new sandwich but I had to bring my old sandwich back. I had to ask multiple times to get a refund since I didn't want another hairy sandwich and eventually they agreed. When I showed up the girl at the counter clearly hadn't been informed by management and tried to refund me 10$ in loonies, claiming they had no bills on hand. (When I said I wasn't taking 10 loonies she did in fact pull out a bill.) I got no apology for the inconvenience of having unsanitary food or having to drive all the way back, as well as treated like IM stealing a sandwich? (News flash! I don't want your hairy sandwich! I promise I'm not scamming you out of another sandwich and to treat a customer like that is insane.) When I contacted the owner of this location he gave me a half arsed apology, basically saying "I'm sorry that YOU feel that way". Terrible service and disgusting unsanitary environment. Go to the other subway up the street instead of this one, they don't deserve business. Literally look at how many 1 stars they have
- MNMatthew NelsonJul 28, 20251.0Rude, clueless, slow service. If there’s more than 2 people in line be prepared to wait. Not sure if it’s the clear language and cultural barrier, but these people have no idea how to make a sandwich, or even take simple instructions. It’s not that difficult. This seems to be reflective of the ongoing issue of virtually every food service in this country these days
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 80 Thickson Rd South, Unit # A01105a, in the Thickson Place Shopping Centre, Whitby, ON, L1N 3R1, Canada.
What are the operating hours of this Subway location?
The Subway restaurant is open from 9:00 AM to 10:00 PM on Monday, Tuesday, and Sunday. On Wednesday through Saturday, it is open from 9:00 AM to 11:00 PM.
What types of meals does this Subway serve?
This Subway serves breakfast, lunch, and dinner, offering a variety of sandwiches, wraps, and salads with fresh ingredients.
Does this Subway offer dine-in or takeout options?
Yes, this Subway offers dine-in seating, as well as takeout options and curbside pickup.
Can I order delivery or use the Subway app for this location?
Yes, you can order delivery or place your order quickly and easily using the Subway app or online.
Does the Subway at Thickson Place Shopping Centre provide catering services?
Yes, the Subway restaurant offers catering services for various needs.
What payment methods are accepted at this Subway?
This Subway location accepts American Express, Discover, MasterCard, and Visa credit cards.
Are there other Subway restaurants near this location?
Yes, there are multiple other Subway restaurants located nearby.
What nearby fitness or wellness centers can I visit before or after dining at Subway?
Oxygen Yoga and Fitness is a nearby yoga studio and gym where customers can visit before or after dining at Subway.
What other dining options are available close to this Subway location?
Nearby dining options include Sushi Culture, Mary Brown's, Melanie Pringles Restaurant, and Pizza Pizza, offering a variety of cuisines such as sushi, chicken, Canadian diner food, and pizza.