Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
617 reviews
5 stars
259
4 stars
155
3 stars
73
2 stars
26
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including melted blizzards, incorrect orders, and unsanitary conditions.
Cleanliness
Several reviews mentioned cleanliness issues, including unsanitary food handling practices and dirty premises.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and overall attitude towards customers.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the negative feedback.
- ZAZoe AbrahamseDec 23, 20251.0I would not recommend this Dairy Queen location! Yesterday my brother and I went to go and try the new eggnog holiday blizzards! When we received our drinks we noticed that it tasted just like a normal vanilla milkshake and went to speak to the employee. The employee argued with us that we ordered vanilla milkshakes because there was no way she would mistake it for the eggnog shake…both my brother and I restated that we ordered the eggnog shake and repeated it twice before paying for our order to make sure she knew. She continued to argue with us that she wouldn’t make mistakes and that if we wanted the eggnog milkshakes we would have to be charged again for two new shakes. When my brother was tired of the interaction (realized she was not understanding at all) she offered to just add eggnog syrup to our vanilla shakes. We agreed to this, however when she went to add the syrup she began to gossip with her coworker about us. This is absolutely terrible customer service and just pain rude and disrespectful. We will not be returning to this location!!!
- HMHena ManekiaNov 27, 20251.0Terrible service! Save your time and money because you won't get what you ordered.
- AFAiliya FatimaNov 27, 20251.0This place is terrible. The people are extremely rude. I ordered 2 cookie dough blizzards and asked for extra chocolate fudge. The woman said it already comes with fudge and will be chocolatey. I saw the ice creams that were literally vanilla ice cream so I asked her where the chocolate is she said it’s in there and if you want more we will have to charge you extra. I asked her why she didn’t charge me extra there and then and she got extremely rude with me and started gossiping and giggling with her co workers. I called the location about 20 times no response so I called from another phone and got a response straight away. She started getting all rude and worked up with me and refused to give me a refund. I will never be coming here again!
- SWsusan WhiteOct 30, 20255.0Very clean, staff very friendly
- SGSwati GoyalOct 28, 20255.0The manager was awesome. Excellent options, knew their products well and simply wanted to help my family make a decision on our meal. Food was great too.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Whitby offer?
The menu features classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and soft-serve ice cream cones.
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
From Monday to Friday, the restaurant is open from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on weekends, and what are the hours?
Yes, it is open on Saturdays and Sundays from 11:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have seating available for customers?
Yes, the location offers both indoor seating and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, it is family-friendly and welcomes children, providing a good environment for kids.
Can I place an order online for pickup at Dairy Queen Grill & Chill in Whitby?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-ca/order/pickup/n/12069/.
Are there restroom facilities available at Dairy Queen Grill & Chill?
Yes, restroom facilities are available for customers at this location.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Chatime Bubble Tea for bubble tea, Second Cup Café for coffee, and The Copper Key Kitchen + Pub for additional dining options.
How can I reach Dairy Queen Grill & Chill if I am visiting nearby medical or wellness centers?
Dairy Queen is conveniently located near North Whitby Medical Centre and Hand & Stone Massage and Facial Spa, making it easy to grab a bite or treat after appointments.
Are there other food options close to Dairy Queen Grill & Chill in Whitby?
Yes, nearby food options include Mary Brown's for chicken, Crown Pizza N Fried Chicken for pizza and chicken, and Gino's Pizza for pizza.