Dairy Queen Grill & Chill

3.7
613 reviews
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Business Details

3975 Garden St Unit 3, Whitby, ON
L1R 3A4, Canada
(905) 430-2253
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3975 Garden St Unit 3, Whitby, ON
L1R 3A4, Canada

Hours

Reviews

3.7
613 reviews
5 stars
259
4 stars
154
3 stars
73
2 stars
26
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking basic manners.

Food Quality

Customers reported inconsistent food quality, including melted Blizzards and improperly prepared meals, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including unwashed hands by staff and dirty premises, raising concerns about hygiene.

Staff Attitude

Many customers noted a negative attitude from staff, including dismissive behavior and lack of willingness to assist with orders.

Management Issues

Feedback indicated that management was unresponsive to complaints and did not address customer service issues effectively.
  • SW
    susan White
    Oct 30, 2025
    5.0
    Very clean, staff very friendly
  • SG
    Swati Goyal
    Oct 28, 2025
    5.0
    The manager was awesome. Excellent options, knew their products well and simply wanted to help my family make a decision on our meal. Food was great too.
  • CA
    Carolyn Aiken
    Oct 15, 2025
    1.0
    Blizzards are soup. When asked to remake it the manager did not want to. Asked her to flip it upside down like they usually do and she refused because she knew it was ice cream soup. Worst location ever. Don't waste your money
  • KB
    Kelly Bray
    Oct 3, 2025
    4.0
    This was my first time visiting this location. I ordered a chicken sandwich it was good. The store is clean and the staff are efficient at their jobs. I will definitely return.
  • CF
    Christine Fazlija
    Sep 24, 2025
    1.0
    The person who served me Sept 23 at around 2pm was so rude, I asked for an Oreo blizzard and a chocolate dipped cone, and I grabbed an ice cream cake for my daughters birthday. I paid for everything, then waited, the only two people in the store, and he was staring at me, not making the blizzard or cone, I reminded him I had a cone and blizzard I had ordered and he rolled his eyes at me and gave me the cone in the Attached photo. I've never had a crappy looking cone from dq before and I know it's just ice cream but the fact that the guy was so miserable and seemed bothered to even get the ice cream made me over react toward this friggen ice cream cone. It was dripping, the chocolate wasn't even getting hard, it was just so annoying. The Oreo blizzard was Oreo soup, maybe turn the freeze temp up a little and you won't be giving melted ice cream to people. Get some customer service training in there because I can see from pervious reviews this guy has a problem working.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Whitby offer?

The menu features classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and soft-serve ice cream cones.

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

From Monday to Friday, the restaurant is open from 10:30 AM to 10:00 PM.