Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in Welland, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,209 reviews
5 stars
749
4 stars
174
3 stars
57
2 stars
64
1 star
165
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service from various servers, particularly highlighting Sandra, Kaitlyn, and Muna.
Food Temperature
Several reviews mentioned issues with food being served cold or not cooked properly, leading to disappointment.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a pattern of negligence in order fulfillment.
Atmosphere
The restaurant was generally described as clean and welcoming, contributing to a positive dining experience.
Value for Money
While some customers found the food to be good value, others felt that certain items were overpriced or not worth the cost.
- ABAmber Berry6 days ago4.0ALWAYS great however on this day because of the excellent promotion they have on Tuesdays, the availability of chicken was very low and I had to wait for the next batch to come out of the rotisserie.
- IAIrene AndersonJan 4, 20264.0Sandra was great, the restaurant was cold, I had to wear my winter coat, our pasta was cold as well. .99 cents that was extra charge for cheese on our garlic bread is ridiculous. The cheese on the chicken parm wasn't melted all the way. But the beer was good.
- MCMichelle CutlerJan 4, 20262.0We placed an order on line yesterday it was suppose to be ready at 3:20 we came in to get the food the staff left our food on the counter and never said a word that it was our order it sat for 20 minutes before anyone said anything they were busy gabbing in the back our food was stone cold when we got it very disappointed
- RQRosanne QuirionDec 29, 20255.0The customer service from our greeting at the entrance until the end was above excellent! Our server, Sandra, was exceptionally attentive and made our evening an enjoyable experience. Thank you
- MZmark zDec 28, 20255.0Tyler, our server at Swiss chalet in Welland, provided us with excellent service. He is the reason why we come back again. He is someone who is truly exceptional not only as a server but as an individual. Also, with Scott who took the Walt Disney Customer Service Course, he knows customer service when he encounters it. Thank you Tyler, would made our lunch and wonderful experience.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 830 Niagara St., Welland have a drive-thru?
Yes, Swiss Chalet at 830 Niagara St., Welland has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 830 Niagara St., Welland offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Where is Swiss Chalet located in Welland?
Swiss Chalet is located at 830 Niagara St., Welland, ON, L3C 1M3, Canada.
What are the operating hours of Swiss Chalet Welland?
Swiss Chalet Welland is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Welland offer delivery and how can I order?
Yes, Swiss Chalet Welland offers delivery. You can order online through their website or by downloading their mobile app, available on iOS and Android.
Can I get takeout from Swiss Chalet Welland?
Yes, you can order takeout online, via the Swiss Chalet mobile app, or by calling the restaurant directly.
Does Swiss Chalet Welland have a drive-thru service?
Yes, there is a drive-thru available at the 830 Niagara St. Swiss Chalet location for convenient service.
Are there any vegetarian or gluten-friendly options at Swiss Chalet Welland?
Swiss Chalet offers vegetarian and gluten-friendly options. Please refer to their Nutrition & Allergy Guide for detailed information.
Is Swiss Chalet Welland a family-friendly restaurant?
Yes, Swiss Chalet Welland welcomes families and children, and offers a children's menu as well.
What nearby restaurants can I visit in Welland along with Swiss Chalet?
Nearby restaurants include Harvey's for burgers and fast food, Stacked Pancake and Breakfast House for breakfast, Pizza Hut for pizza, and Wild Wing Welland for sports bar food.
Are there local services near Swiss Chalet Welland for banking or financial needs?
Yes, nearby financial services include FirstOntario Credit Union, TD Canada Trust Branch & ATM, TD Bank, and Western Union for currency exchange.
What nearby services can I access if I visit Swiss Chalet Welland?
Besides dining options, you can visit local services like Sunshine Nails salon, Zoro Muffler automotive repair, and Walmart shopping center nearby.