Business Details
About
Restaurant
Swiss Chalet in Welland, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,160 reviews
5 stars
711
4 stars
167
3 stars
56
2 stars
62
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service from various servers, particularly highlighting staff like Divya, Emily, and Muna.
Food Quality
While some reviews noted excellent food, particularly the rotisserie chicken, there were also complaints about undercooked chicken and issues with takeout orders.
Cleanliness
Several customers reported cleanliness issues, including dirty tables and utensils, which detracted from their dining experience.
Value for Money
Customers generally felt that the food offered good value, with many mentioning reasonable prices and satisfying portions.
Inconsistency
There were mixed experiences regarding food quality and service consistency, with some customers expressing disappointment in specific visits.
- DTDanielle TonnaNov 14, 20255.0I had a great time at Swiss chalet. It was my first time in awhile and I didn’t know what to get but my server Kaitlyn was amazing and gave me the best recommendations. She was so lovely and great to chat with. She seemed to really like her job which is a great thing to see in the service industry. I will definitely be coming back.
- JEJordan EnvviNov 14, 20251.0Make sure you check your bag before leaving the restaurant because in my experience there's about a 75% chance they'll forget something. Hell, there's a review up right now from just yesterday where they did that to someone else. If you happen to get home without checking, you're now left with the option of driving all the way back to get it while your $60 worth of food gets cold or just abandoning it all together. This is isn't a one off experience, it's a pattern of negligence (I know, fool me once). This was the last time for me, I'd frankly rather eat anywhere else in town.
- DHDevin HenryNov 12, 20251.0We places an order for their festive specials, paid extra for them, but they failed to give the stuffing or the cranberry sauce. We also paid extra for a side poutine, and they messed that up too. And when we tried to call to check in, the refused to pick up the phone. Not the first time this location made a mistake! Don't go here! They steal from you and don't give you things you pay extra for!
- RSRaquel SlowleyNov 9, 20255.0We had a great experience. As soon as we walked in, Tovi offered us a warm welcome, and he showed us to our table with a smile on his face. Our server, Britt, was very friendly and offered excellent service. I had the half chicken dinner with fries and everything was fresh and delicious. I highly recommend this location. One of the best I've ever been to.
- ASAnmol SinghNov 5, 20255.0I had a great experience at Swiss Chalet! The restaurant was clean and welcoming, and our server Divya was amazing. She greeted us with a warm smile, made sure our drinks were always full, and checked on us several times to see if everything was okay. The rotisserie chicken was juicy and perfectly cooked, and the Chalet sauce was delicious as always. The fries were hot and crispy too. I really enjoyed my meal and the friendly atmosphere. Rating: ⭐⭐⭐⭐⭐ (5/5) I’ll definitely come back — thanks to Divya for the wonderful service!
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 830 Niagara St., Welland offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Welland's <a href="https://www.swisschalet.com/en/menus/delivery/store-1917/on/welland/830-niagara-st.html">delivery menu here</a>.
Does Swiss Chalet Welland offer takeout?
Yes, Swiss Chalet® Welland offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Welland's <a href="https://www.swisschalet.com/en/menus/takeout/store-1917/on/welland/830-niagara-st.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Welland?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Welland offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Welland?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Welland <a href="https://www.swisschalet.com/en/menus/dining-room/store-1917/on/welland/830-niagara-st.html">dining room menu here</a>.
Is Swiss Chalet at 830 Niagara St. in Welland currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Welland location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Welland Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 830 Niagara St. in Welland is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 830 Niagara St., Welland have a drive-thru?
Yes, Swiss Chalet at 830 Niagara St., Welland has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 830 Niagara St., Welland offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Where is Swiss Chalet located in Welland?
Swiss Chalet is located at 830 Niagara St., Welland, ON, L3C 1M3, Canada.
What are the operating hours of Swiss Chalet Welland?
Swiss Chalet Welland is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Welland offer delivery and how can I order?
Yes, Swiss Chalet Welland offers delivery. You can order online through their website or by downloading their mobile app, available on iOS and Android.
Can I get takeout from Swiss Chalet Welland?
Yes, you can order takeout online, via the Swiss Chalet mobile app, or by calling the restaurant directly.
Does Swiss Chalet Welland have a drive-thru service?
Yes, there is a drive-thru available at the 830 Niagara St. Swiss Chalet location for convenient service.
Are there any vegetarian or gluten-friendly options at Swiss Chalet Welland?
Swiss Chalet offers vegetarian and gluten-friendly options. Please refer to their Nutrition & Allergy Guide for detailed information.
Is Swiss Chalet Welland a family-friendly restaurant?
Yes, Swiss Chalet Welland welcomes families and children, and offers a children's menu as well.
What nearby restaurants can I visit in Welland along with Swiss Chalet?
Nearby restaurants include Harvey's for burgers and fast food, Stacked Pancake and Breakfast House for breakfast, Pizza Hut for pizza, and Wild Wing Welland for sports bar food.
Are there local services near Swiss Chalet Welland for banking or financial needs?
Yes, nearby financial services include FirstOntario Credit Union, TD Canada Trust Branch & ATM, TD Bank, and Western Union for currency exchange.
What nearby services can I access if I visit Swiss Chalet Welland?
Besides dining options, you can visit local services like Sunshine Nails salon, Zoro Muffler automotive repair, and Walmart shopping center nearby.